Noun Endings: -ment and -tion
Explore how verbs become nouns ending in -ment and -tion in everyday service messages.
Preview
Questions with solutions-
1. Jaza pengo.
The message uses a noun from “pay.”
Your ___ has been received. Thank you for shopping with us.
- pay
- payment
- paid
Look for the noun ending in -ment.
Show solution
Your payment has been received. Thank you for shopping with us.
Adding -ment to “pay” creates a noun for the act of giving money or the money given.
-
2. Chagua jibu sahihi.
What does “appointment” mean in this message?
Your appointment with the doctor is tomorrow morning. Please arrive a few minutes early.
- The cost of visiting the doctor.
- A list of medicines from the doctor.
- A planned time to meet the doctor.
Notice that the message tells you when to arrive.
Show solution
- A planned time to meet the doctor.
You usually “make an appointment” before visiting a doctor or another professional.
-
3. Jaza pengo.
The message uses a noun from “inform.”
For more ___ about our opening hours, visit our website.
- information
- inform
- informative
The sentence needs a noun, not a verb or an adjective.
Show solution
For more information about our opening hours, visit our website.
You can “inform someone” by giving them information.
-
4. Andika jibu.
The noun from “reserve.”
Hotel message: Your room ___ is for two nights.
Remove the final e and add -ation.
Show solution
- reservation
A reservation means a room, table, or place is being kept for you.
-
5. Jaza pengo.
Rental desk: Please return all the camping ___ by noon, including the tents and sleeping bags.
- equipments
- equipped
- equipment
This noun does not take a plural -s.
Show solution
Rental desk: Please return all the camping equipment by noon, including the tents and sleeping bags.
“Equipment,” from “equip,” is uncountable even when it refers to several items.
-
6. Chagua jibu sahihi.
What is the “agreement” here?
Repair shop: We have agreed to repair your bike for the price we discussed. Please sign the agreement before we begin.
- A bill showing that the repair has been paid for.
- A written record of the repair and price both sides accept.
- A request asking the shop to suggest a price.
Both sides have already agreed on the work and price.
Show solution
- A written record of the repair and price both sides accept.
An agreement records what people agree to do. Signing it shows that you accept those details.
-
7. Andika jibu.
The noun from “collect.”
Delivery service: Your package is ready for ___ at the front desk.
Add -ion after the final t.
Show solution
- collection
“Ready for collection” means you can go and pick the item up.
-
8. Jaza pengo.
The message uses a noun from “improve.”
Service update: We improved the app. You should notice a clear ___ in speed.
- improved
- improvement
- improve
Keep the final e before adding the noun ending.
Show solution
Service update: We improved the app. You should notice a clear improvement in speed.
“Improve” keeps its final e when you add -ment: “improvement.”
-
9. Andika jibu.
The noun from “register.”
Class office: You need to register before the course starts. Online ___ closes on Friday.
The noun ends in -ation, and the verb ending changes.
Show solution
- registration
Registration is the process of putting your name on an official list, such as a course list.
-
10. Chagua jibu sahihi.
What will the company send?
Customer support: Your headphones cannot be repaired. We will send you a replacement.
- Another set of headphones to use instead.
- A part to repair your headphones.
- Your original headphones after a repair.
The original headphones cannot be fixed.
Show solution
- Another set of headphones to use instead.
A replacement takes the place of something else. The noun comes from “replace.”
-
11. Jaza pengo.
The service note uses a noun from “instruct.”
Printer help: Each ___ explains one step for connecting your printer.
- instructions
- instruct
- instruction
“Each” refers to one step at a time.
Show solution
Printer help: Each instruction explains one step for connecting your printer.
Service guides often use the plural “instructions,” but “each” needs a singular noun.
-
12. Andika jibu.
The noun from “cancel.”
Booking team: You canceled your trip. There is no charge for this ___.
The usual noun spelling has a double l.
Show solution
- cancellation
- cancelation
“Cancellation” is the usual spelling, even though American English usually writes “canceled” with one l.
-
13. Chagua jibu sahihi.
What does “adjustment” suggest here?
Tailor: Your jacket fits well overall. It only needs a small adjustment at the sleeves.
- A new jacket to replace this one.
- A small change to make the fit better.
- A check with no changes to the jacket.
The jacket already fits well in most places.
Show solution
- A small change to make the fit better.
To “adjust” something is to change it slightly so it works or fits better.
-
14. Andika jibu.
The noun from “install.”
Internet service: A technician will install the router. The ___ should take about an hour.
Keep both l’s and add -ation.
Show solution
- installation
Installation includes putting equipment in place and making it ready to use.
-
15. Chagua jibu sahihi.
What does “confirmation” mean here?
Customer: I asked to move my appointment.
Support: We received your request, but please wait for confirmation of the new time before you come.- A message saying your request has been received.
- A message asking which time you would like.
- A message saying the new time is definitely booked.
Receiving a request is not the same as accepting the change.
Show solution
- A message saying the new time is definitely booked.
A request can be received before a change is confirmed. Confirmation tells you the change is official.