Phone Calls in Everyday English
Practice everyday phone calls, from friendly greetings and short messages to making plans and saying goodbye.
Preview
Questions with solutions-
1. درست جواب منتخب کریں۔
Where is the caller calling?
Hello, City Bank. How can I help you?
- A bank.
- A grocery store.
- A doctor's office.
Show solution
- A bank.
When a business answers the phone, the person often says the business name first.
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2. درست جواب منتخب کریں۔
Who is calling?
Dad: Hello?
Caller: Hi, Dad. It's Emma.- Dad.
- Emma.
- Emma's mother.
Show solution
- Emma.
On the phone, "It's" followed by your name is a common way to say who you are.
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3. خالی جگہ پُر کریں۔
Caller: Hello. Can I ___ to Ben, please?
Ben: Speaking.- hear
- say
- speak
The caller wants to talk with Ben.
Show solution
Caller: Hello. Can I speak to Ben, please?
Ben: Speaking."Speaking" tells the caller that Ben himself has answered the phone.
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4. درست جواب منتخب کریں۔
Why can't the caller speak to Rosa on this call?
Caller: Is Rosa there?
Friend: Sorry, she's out right now.- She isn't there.
- She doesn't want to talk.
- She is talking on another phone.
Show solution
- She isn't there.
"She's out" means she is away from the place you called.
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5. الفاظ کو درست ترتیب میں رکھیں۔
The office worker thanks the caller at the end of the call.
- for
- calling.
- Thank you
Show solution
Thank you for calling.
This is a polite way for a business to end a phone call.
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6. خالی جگہ پُر کریں۔
Let me check if she's here. Please ___ a moment.
- call
- wait
- tell
The person needs a little time to check.
Show solution
Let me check if she's here. Please wait a moment.
"A moment" means a short time, not an exact number of seconds.
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7. درست جواب منتخب کریں۔
The caller wanted the library. What reply fits this situation?
Caller: Hello, is this the library?
Person: No, this is a family home.- Great. I'd like to borrow a book.
- Can I speak to the librarian, please?
- I'm sorry. I have the wrong number.
The caller has reached a different place.
Show solution
- I'm sorry. I have the wrong number.
A short apology is polite when you call the wrong person or place.
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8. خالی جگہ پُر کریں۔
Caller: The meeting starts at—
You: Sorry, I couldn't hear you. Could you ___ that again, please?- say
- tell
- speak
You want to hear the same words one more time.
Show solution
Caller: The meeting starts at—
You: Sorry, I couldn't hear you. Could you say that again, please?"Could you ... please?" makes a request polite.
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9. درست جواب منتخب کریں۔
What problem does the speaker describe?
Your voice keeps stopping. I can't hear every word.
- The caller is speaking too fast.
- The phone connection is poor.
- The caller is speaking too quietly.
Parts of the sound are missing.
Show solution
- The phone connection is poor.
With a poor connection, you may hear only parts of what someone says.
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10. خالی جگہیں پُر کریں۔
Mia isn't home. The caller wants her to get some information.
Caller: Could you take a ___ for Mia?
Friend: Sure.
Caller: Please ___ her that the class starts at four.- ask
- message
- speak
- tell
The friend will pass the information to Mia later.
Show solution
Caller: Could you take a message for Mia?
Friend: Sure.
Caller: Please tell her that the class starts at four.When you take a message, it helps to write down the caller's name and information.
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11. درست جواب منتخب کریں۔
What does Luis mean?
Hi, this is Luis. I'm returning your call.
- I'm ending our conversation now.
- Please phone me for the first time.
- You called me earlier, so I'm calling you now.
There was an earlier call.
Show solution
- You called me earlier, so I'm calling you now.
You may say this after you see a missed call on your phone.
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12. الفاظ کو درست ترتیب میں رکھیں۔
You need to write the caller's last name, but you don't know the letters.
- spell
- please?
- your last name,
- Could you
Show solution
Could you spell your last name, please?
Some names sound alike, so asking for the letters can help you write them correctly.
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13. درست جواب منتخب کریں۔
What has changed?
Hi, Alex. It's Nina. Our appointment is now on Friday, not Thursday. The time is still ten in the morning. See you then!
- The day of the appointment.
- The time of the appointment.
- The person Alex will meet.
One detail is new, but the time stays the same.
Show solution
- The day of the appointment.
"Still" shows that something has not changed.
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14. درست جواب منتخب کریں۔
When will the caller phone Sam again?
Caller: Can we talk now?
Sam: I'm on the bus. Could you call after six?
Caller: Sure. I'll call at six thirty.- At six.
- Before six.
- At six thirty.
The caller gives a more exact time than Sam does.
Show solution
- At six thirty.
"After six" allows several possible times. The caller agrees to a specific one.
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15. الفاظ کو درست ترتیب میں رکھیں۔
The restaurant is full tonight. You want to ask for a table tomorrow evening.
- book a table
- instead?
- Could I
- for tomorrow evening
"Instead" shows that you want a different plan.
Show solution
Could I book a table for tomorrow evening instead?
"Book a table" means ask a restaurant to save a table for you.