deescalation
The act of making a tense or dangerous situation calmer and less likely to become violent.
The process of making a conflict, argument, crisis, or dangerous situation less intense, hostile, or violent.
The act of making something less strong, strict, serious, or extensive.
The reduction of the level, amount, strictness, or intensity of a policy, activity, treatment, or other measure.
- Base: deescalation
- Plural: deescalations
crisis de-escalation
1Calming an acute crisis
Helping a crisis become calmer and safer right away.
- The clinic created a crisis de-escalation team for mental health emergencies.
- Crisis de-escalation begins with making sure everyone has enough space and feels heard.
- The dispatcher gave officers information that helped with crisis de-escalation at the scene.
- Crisis de-escalation made the situation safer.
- The team helps with crisis de-escalation.
de-escalation policy
1Official conflict-reduction rule
A rule that tells people to try calming a situation before taking stronger action.
- The department adopted a new de-escalation policy for encounters with people in crisis.
- Under the company's de-escalation policy, staff should call a supervisor before removing a customer.
- Critics said the de-escalation policy was useful only if officers received proper training.
- The store has a de-escalation policy for angry customers.
- The policy says staff should try to calm the situation first.
de-escalation techniques
1Methods for calming conflict
Ways to calm someone or make a tense situation safer.
- Staff are taught de-escalation techniques for dealing with aggressive customers.
- Good de-escalation techniques include listening, speaking calmly, and giving people space.
- The hospital updated its de-escalation techniques after several safety incidents.
- The guard used de-escalation techniques to calm the man.
- Teachers learn de-escalation techniques for difficult moments in class.
de-escalation training
1Training to reduce tension
Training that teaches people how to calm difficult or dangerous situations.
- All security staff must complete de-escalation training before working at the venue.
- The school introduced de-escalation training to help teachers handle angry parents.
- Police departments have increased de-escalation training in response to public pressure.
- The workers took de-escalation training.
- De-escalation training helped them stay calm during conflicts.
verbal de-escalation
1Calming through speech
Calming a person or situation by talking in a careful, respectful way.
- The nurse used verbal de-escalation when the patient became frightened and angry.
- Verbal de-escalation can be safer than immediately using physical force.
- The training focuses on verbal de-escalation, body language, and keeping a safe distance.
- She used verbal de-escalation to calm the customer.
- Verbal de-escalation means using words to lower tension.