escalation
gb/ˌɛskəlˈeɪʃən/ us/ˌɛskəlˈeɪʃən/
C1
Angielski
eszkaláció, fokozódás, súlyosbodás, magasabb szintre emelés, eszkalált ügy
RZECZOWNIK
C1
1
Schemat użycia:
[an] escalation in [something]; the escalation of [something]
The government called for talks to prevent further escalation of the conflict.
A kormány tárgyalásokat sürgetett, hogy megakadályozza a konfliktus további eszkalációját.
A small argument led to a rapid escalation in violence.
Egy kisebb vita az erőszak gyors fokozódásához vezetett.
The project was delayed by supply problems and cost escalation.
Przykłady dla uczących się
We need to stop the escalation of the problem.
Meg kell állítanunk a probléma súlyosbodását.
There was an escalation in prices last month.
Múlt hónapban áremelkedés volt.
Częsty błąd:
Escalation often suggests a serious or unwanted increase; use increase for neutral everyday amounts.
Znaczenie
increase in seriousness
Kolokacje
rapid escalation
|dramatic escalation
|further escalation
|military escalation
|nuclear escalation
|conflict escalation
|escalation of violence
|cost escalation
|price escalation
|risk of escalation
Synonimy
intensification (very close in meaning, often slightly more formal)
|
increase (broader and more neutral; does not always suggest danger or seriousness)
|
worsening (emphasizes that a situation is becoming worse)
Antonimy
de-escalation (a reduction in intensity, danger, or seriousness)
|
easing (a lessening of pressure, tension, or severity)
|
reduction (a general decrease in amount, level, or scale)
Tematy
conflict
|business
|politics
|risk
|prices
Definicja
a situation where something becomes bigger, worse, or more serious
the process or fact of becoming greater, worse, more serious, or more intense, especially in a conflict, problem, cost, or risk.
RZECZOWNIK
C1
BUSINESS
2
Schemat użycia:
escalation to [someone/a team]; escalation of [an issue]; [an issue] requires escalation
If the agent cannot fix the problem, the ticket is marked for escalation to a senior technician.
Ha az ügyintéző nem tudja megoldani a problémát, a jegyet egy vezető technikushoz továbbítják.
The policy explains when escalation to management is required.
A szabályzat ismerteti, mikor szükséges az ügy vezetői szintre emelése.
Please document your attempts to resolve the complaint before escalation.
Przykłady dla uczących się
This problem needs escalation to a manager.
Ezt a problémát egy vezetőhöz kell továbbítani.
The support team has an escalation process.
Az ügyfélszolgálati csapatnak van egy eszkalációs folyamata.
Częsty błąd:
In this sense, escalation does not mean making the problem worse; it means moving it to a higher level.
Znaczenie
raising to higher authority
Kolokacje
issue escalation
|complaint escalation
|customer escalation
|support escalation
|technical escalation
|formal escalation
|immediate escalation
|escalation process
|escalation procedure
|escalation path
Synonimy
referral (sending a matter to another person or group for action)
|
handover (transfer of responsibility, often less formal)
|
elevation (raising something to a higher level; less common in this business sense)
Antonimy
resolution (solving the issue instead of passing it upward)
|
closure (ending the case or complaint rather than escalating it)
|
local handling (dealing with the issue at the current level)
Tematy
business
|customer_service
|workplace
|technology
|management
Definicja
passing a problem to a manager or specialist because it cannot be solved at the current level
the act or process of sending a problem, complaint, or decision to someone with more authority, expertise, or responsibility.
RZECZOWNIK
C1
BUSINESS
3
eszkaláció
C1
Schemat użycia:
an escalation; a customer/client escalation; handle/manage/resolve [an escalation]
She spends most mornings reviewing open escalations from key customers.
A délelőttjei nagy részét a kiemelt ügyfelektől érkező, még nyitott eszkalált ügyek áttekintésével tölti.
The team created a dashboard to track high-priority escalations.
A csapat létrehozott egy irányítópultot a magas prioritású eszkalált ügyek nyomon követésére.
By Friday, all critical escalations had been assigned to senior engineers.
Przykłady dla uczących się
We have three escalations today.
Ma három eszkalált ügyünk van.
A senior engineer is handling the escalation.
Az eszkalált ügyet egy vezető mérnök kezeli.
Częsty błąd:
This use is mainly workplace or customer-support jargon; in general English, problem, complaint, or case may sound more natural.
Znaczenie
urgent referred case
Kolokacje
customer escalation
|client escalation
|open escalation
|urgent escalation
|priority escalation
|new escalation
|handle an escalation
|manage escalations
|resolve an escalation
|escalation owner
Synonimy
escalated issue (clearer and less jargon-like)
|
urgent case (emphasizes priority, not necessarily referral upward)
|
complaint (broader; may or may not have been escalated)
Antonimy
routine ticket (a normal support case that has not been escalated)
|
standard request (a non-urgent request handled through ordinary channels)
|
resolved case (a case that has already been dealt with)
Tematy
business
|customer_service
|technology
|workplace
Definicja
a problem or complaint that has been sent to a higher-level person or team
a problem, complaint, or support case that has been escalated to a higher level of authority or expertise.
Gramatyka
Forma słownikowa
escalation
IPA
GB/ˌɛskəlˈeɪʃən/
US/ˌɛskəlˈeɪʃən/
Sylaby i akcent
es - cal - a - tion (4 sylaby)
Stress on 3rd syllable (a)
Formy wyrazu
Noun
- Base: escalation
- Plural: escalation, escalations
Wyrażenia
escalation clause
1/ˌɛskəlˈeɪʃən klˈɔz/
fixed phrase
legal
automatic increase contract term
a part of a contract that says a payment or price can go up in certain situations
Przykłady
- The lease included an escalation clause tied to annual inflation.
- The buyer used an escalation clause to beat competing offers up to a fixed maximum.
- Before signing, check how the escalation clause calculates future increases.
Przykłady dla uczących się
- The contract has an escalation clause.
- The rent may rise because of the escalation clause.
escalation matrix
1/ˌɛskəlˈeɪʃən mˈeɪtɹɪks/
fixed phrase
business
issue-routing contact chart
a table that shows who to contact next when a problem is not solved
Przykłady
- The project manager updated the escalation matrix after the reorganization.
- Use the escalation matrix if a production incident is not acknowledged within fifteen minutes.
- The new vendor contract includes an escalation matrix with names, phone numbers, and response times.
Przykłady dla uczących się
- The escalation matrix shows who to call next.
- We need to update the escalation matrix.
escalation of commitment
1/ˌɛskəlˈeɪʃən əv kəmˈɪtmənt/
fixed phrase
technical
continuing a failing choice
continuing with a bad plan because you have already spent a lot on it
Przykłady
- Managers sometimes fall into escalation of commitment and fund a project long after it should be cancelled.
- To avoid escalation of commitment, the board asked an independent team to review the failed strategy.
- The company set a strict loss limit before escalation of commitment could take over.
Przykłady dla uczących się
- He kept paying for the bad plan because of escalation of commitment.
escalation path
1/ˌɛskəlˈeɪʃən pˈæθ/
fixed phrase
business
route to higher support
the order of people or teams to contact when a problem is not solved
Przykłady
- The support manual gives a clear escalation path for urgent outages.
- If the supplier misses another deadline, we need to follow the escalation path.
- The contract names the account director as the final step in the escalation path.
Przykłady dla uczących się
- Ask your manager about the escalation path.
- The team needs a clear escalation path.
escalation point
1/ˌɛskəlˈeɪʃən pˈɔɪnt/
fixed phrase
business
contact for higher-level help
the person or team you contact when a problem must be sent higher up
Przykłady
- For billing disputes, the regional finance manager is the escalation point.
- The client asked for a named escalation point before renewing the service contract.
- If the help desk cannot respond in time, use the on-call engineer as the escalation point.
Przykłady dla uczących się
- Who is the escalation point for this issue?
- My manager is the escalation point.