Phone Calls in Everyday English

by Vocafy تأییدشده

انگلیسی (آمریکایی) A2 15 سؤال Everyday life

Practice everyday phone calls, from friendly greetings and short messages to making plans and saying goodbye.

1. 1. پاسخ درست را انتخاب کنید.

   Where is the caller calling?

   Hello, City Bank. How can I help you?

   • A bank.
   • A grocery store.
   • A doctor's office.

   Show solution

   • A bank.

   When a business answers the phone, the person often says the business name first.

2. 2. پاسخ درست را انتخاب کنید.

   Who is calling?

   Dad: Hello?
   Caller: Hi, Dad. It's Emma.

   • Dad.
   • Emma.
   • Emma's mother.

   Show solution

   • Emma.

   On the phone, "It's" followed by your name is a common way to say who you are.

3. 3. جای خالی را پر کنید.

   Caller: Hello. Can I ___ to Ben, please?
   Ben: Speaking.

   • hear
   • say
   • speak

   The caller wants to talk with Ben.

   Show solution

   Caller: Hello. Can I speak to Ben, please?
   Ben: Speaking.

   "Speaking" tells the caller that Ben himself has answered the phone.

4. 4. پاسخ درست را انتخاب کنید.

   Why can't the caller speak to Rosa on this call?

   Caller: Is Rosa there?
   Friend: Sorry, she's out right now.

   • She isn't there.
   • She doesn't want to talk.
   • She is talking on another phone.

   Show solution

   • She isn't there.

   "She's out" means she is away from the place you called.

5. 5. کلمه‌ها را به‌ترتیب بچینید.

   The office worker thanks the caller at the end of the call.

   • Thank you
   • calling.
   • for

   Show solution

   Thank you for calling.

   This is a polite way for a business to end a phone call.

6. 6. جای خالی را پر کنید.

   Let me check if she's here. Please ___ a moment.

   • call
   • wait
   • tell

   The person needs a little time to check.

   Show solution

   Let me check if she's here. Please wait a moment.

   "A moment" means a short time, not an exact number of seconds.

7. 7. پاسخ درست را انتخاب کنید.

   The caller wanted the library. What reply fits this situation?

   Caller: Hello, is this the library?
   Person: No, this is a family home.

   • Great. I'd like to borrow a book.
   • Can I speak to the librarian, please?
   • I'm sorry. I have the wrong number.

   The caller has reached a different place.

   Show solution

   • I'm sorry. I have the wrong number.

   A short apology is polite when you call the wrong person or place.

8. 8. جای خالی را پر کنید.

   Caller: The meeting starts at—
   You: Sorry, I couldn't hear you. Could you ___ that again, please?

   • say
   • tell
   • speak

   You want to hear the same words one more time.

   Show solution

   Caller: The meeting starts at—
   You: Sorry, I couldn't hear you. Could you say that again, please?

   "Could you ... please?" makes a request polite.

9. 9. پاسخ درست را انتخاب کنید.

   What problem does the speaker describe?

   Your voice keeps stopping. I can't hear every word.

   • The caller is speaking too fast.
   • The phone connection is poor.
   • The caller is speaking too quietly.

   Parts of the sound are missing.

   Show solution

   • The phone connection is poor.

   With a poor connection, you may hear only parts of what someone says.

10. 10. جاهای خالی را پر کنید.

    Mia isn't home. The caller wants her to get some information.

    Caller: Could you take a ___ for Mia?
    Friend: Sure.
    Caller: Please ___ her that the class starts at four.

    • ask
    • message
    • speak
    • tell

    The friend will pass the information to Mia later.

    Show solution

    Caller: Could you take a message for Mia?
    Friend: Sure.
    Caller: Please tell her that the class starts at four.

    When you take a message, it helps to write down the caller's name and information.

11. 11. پاسخ درست را انتخاب کنید.

    What does Luis mean?

    Hi, this is Luis. I'm returning your call.

    • I'm ending our conversation now.
    • Please phone me for the first time.
    • You called me earlier, so I'm calling you now.

    There was an earlier call.

    Show solution

    • You called me earlier, so I'm calling you now.

    You may say this after you see a missed call on your phone.

12. 12. کلمه‌ها را به‌ترتیب بچینید.

    You need to write the caller's last name, but you don't know the letters.

    • please?
    • your last name,
    • spell
    • Could you

    Show solution

    Could you spell your last name, please?

    Some names sound alike, so asking for the letters can help you write them correctly.

13. 13. پاسخ درست را انتخاب کنید.

    What has changed?

    Hi, Alex. It's Nina. Our appointment is now on Friday, not Thursday. The time is still ten in the morning. See you then!

    • The day of the appointment.
    • The time of the appointment.
    • The person Alex will meet.

    One detail is new, but the time stays the same.

    Show solution

    • The day of the appointment.

    "Still" shows that something has not changed.

14. 14. پاسخ درست را انتخاب کنید.

    When will the caller phone Sam again?

    Caller: Can we talk now?
    Sam: I'm on the bus. Could you call after six?
    Caller: Sure. I'll call at six thirty.

    • At six.
    • Before six.
    • At six thirty.

    The caller gives a more exact time than Sam does.

    Show solution

    • At six thirty.

    "After six" allows several possible times. The caller agrees to a specific one.

15. 15. کلمه‌ها را به‌ترتیب بچینید.

    The restaurant is full tonight. You want to ask for a table tomorrow evening.

    • book a table
    • Could I
    • instead?
    • for tomorrow evening

    "Instead" shows that you want a different plan.

    Show solution

    Could I book a table for tomorrow evening instead?

    "Book a table" means ask a restaurant to save a table for you.