Hotels: What Would You Do?

by Vocafy מאומת

אנגלית (ארה"ב) B1 15 שאלות טיולים

Solve everyday hotel problems, from a room mix-up to an unexpected charge. Discover useful ways to ask for help and avoid trouble.

1. 1. יש לבחור את התשובה הנכונה

   Which request matches your booking?

   You booked a room with two single beds. Your room has one double bed.

   • Could I have a room with two single beds?
   • Could I have a larger double bed?
   • Could I have a room with one single bed?

   Think about both the number of beds and their size.

   Show solution

   • Could I have a room with two single beds?

   Two single beds give each person a separate bed. A double bed is one larger bed.

2. 2. יש לבחור את התשובה הנכונה

   What should you do?

   Your key card no longer opens your door. A notice at the front desk says guests need a photo ID to get a replacement key.

   • Borrow another guest's key card.
   • Ask for a new key and show your photo ID.
   • Ask for a new key without ID because you know your room number.

   The notice explains what the front desk needs.

   Show solution

   • Ask for a new key and show your photo ID.

   Checking ID helps staff avoid giving a room key to the wrong person.

3. 3. יש לבחור את התשובה הנכונה

   Which change follows the hotel's Wi-Fi guide?

   The guide lists "Hotel Guest" for visitors and "Hotel Staff" for employees. You selected "Hotel Staff" and cannot connect.

   • Try your room number as the password for Hotel Staff.
   • Connect to Hotel Staff again from the lobby.
   • Change to the Hotel Guest network.

   Which group do you belong to?

   Show solution

   • Change to the Hotel Guest network.

   Hotels may have separate networks for guests and employees. Being inside the hotel does not give you access to both.

4. 4. יש לבחור את התשובה הנכונה

   Which request would help fix the problem?

   Your shower will not turn off. Water is spreading across the bathroom floor.

   • The shower won't turn off. Please send someone right away.
   • Could you leave some extra towels outside my door tomorrow?
   • Could you bring a larger bath mat?

   The water is still running.

   Show solution

   • The shower won't turn off. Please send someone right away.

   Extra towels cannot stop the water. Reporting the problem quickly can prevent damage and a slippery floor.

5. 5. יש לבחור את התשובה הנכונה

   How can you keep your bags safe and still get to your meeting?

   You arrive before your room is ready. You have a meeting nearby, and the hotel offers free luggage storage.

   • Leave your bags beside the hotel's front door.
   • Leave your bags in the hotel's luggage storage.
   • Wait in the lobby with your bags until the room is ready.

   Some hotel services are available before your room is ready.

   Show solution

   • Leave your bags in the hotel's luggage storage.

   Luggage storage lets you leave your bags with the hotel before check-in. Keep important items, such as your passport, with you.

6. 6. יש לבחור את התשובה הנכונה

   Which breakfast request is safe based on this information?

   You are allergic to milk. The cook confirms that the plain eggs and toast contain no milk. Other choices include cheese toast and toast with butter.

   • I'd like cheese toast with only a little cheese.
   • I'd like toast with a thin layer of butter.
   • I'd like plain eggs and toast, with no butter.

   A small amount of a food does not make it safe for an allergy.

   Show solution

   • I'd like plain eggs and toast, with no butter.

   Cheese and butter are made from milk. Tell kitchen staff about an allergy rather than relying only on how a dish looks.

7. 7. יש לבחור את התשובה הנכונה

   What is the safest response?

   The fire alarm sounds. The stairs are clear, and the exit signs point toward them.

   • Leave by the stairs and follow the exit signs.
   • Use the elevator to get downstairs faster.
   • Stay in your room until you can see smoke.

   An elevator may stop working during a fire.

   Show solution

   • Leave by the stairs and follow the exit signs.

   Treat a fire alarm seriously even when you cannot see smoke. Use the marked escape route and follow safety directions.

8. 8. יש לבחור את התשובה הנכונה

   Which request would help staff deal with the problem?

   The hotel's quiet hours have started. Loud music from the next room is keeping you awake.

   • Could you tell the guests next door that their music is fine?
   • Could you ask the guests next door to turn down the music?
   • Could you ask the guests next door to play a different song?

   The problem is the volume, not the song.

   Show solution

   • Could you ask the guests next door to turn down the music?

   Give staff a clear description and location of the noise. They can speak to the other guests, so you don't have to confront them yourself.

9. 9. יש לבחור את התשובה הנכונה

   What should you do if you want your room cleaned now?

   You left a "Do Not Disturb" sign on your door all day. Your room was not cleaned.

   • Keep the sign up so housekeeping knows you are waiting.
   • Remove the sign and assume housekeeping will arrive immediately.
   • Remove the sign and ask the front desk when your room can be cleaned.

   Staff need to know that your wishes have changed.

   Show solution

   • Remove the sign and ask the front desk when your room can be cleaned.

   A "Do Not Disturb" sign asks staff not to enter. Removing it allows service, but cleaning may still need to be scheduled.

10. 10. יש לבחור את התשובה הנכונה

    What should you try first?

    The lights stay off after you enter your room. A slot by the door has a picture of a key card. Your card is still in your pocket.

    • Put your key card in the slot.
    • Request a replacement room key.
    • Wait for the lights to turn on by themselves.

    The picture shows what belongs in the slot.

    Show solution

    • Put your key card in the slot.

    Some hotels use a key-card slot to control room power. This helps save electricity when guests leave.

11. 11. יש לבחור את התשובה הנכונה

    What should you do before traveling?

    Your confirmation says the hotel will hold your room until 6 p.m. unless you arrange a late arrival. You expect to arrive at 9 p.m.

    • Assume an online booking is held all night.
    • Contact the hotel and confirm that it will hold your room until you arrive.
    • Wait until 9 p.m. to tell the hotel you are coming.

    Your arrival time is later than the hotel's stated limit.

    Show solution

    • Contact the hotel and confirm that it will hold your room until you arrive.

    Late-arrival rules vary between hotels. Agreeing on your arrival time helps protect your booking.

12. 12. יש לבחור את התשובה הנכונה

    How should you request different dates?

    You booked through a travel website. Your confirmation says date changes must go through that website, and the hotel cannot change this booking directly.

    • Ask the hotel to change its copy of the booking.
    • Make a new booking and assume the old one will disappear.
    • Request the date change through the travel website.

    Check which service controls changes to this booking.

    Show solution

    • Request the date change through the travel website.

    Making a new booking does not cancel the old one. You could end up paying for both stays.

13. 13. יש לבחור את התשובה הנכונה

    Which response makes sure you get the feature you need?

    You use a wheelchair and booked a room with a shower you can roll into. A staff member offers a free upgrade, but that room's shower is inside a bathtub.

    • Please keep me in a room with the type of shower I booked.
    • I'll accept because a more expensive room must be easier to use.
    • I'll accept and ask for a step to climb into the bathtub.

    A higher room price does not guarantee the right bathroom.

    Show solution

    • Please keep me in a room with the type of shower I booked.

    An upgrade may add space or comfort without meeting your needs. Check important room features before accepting a change.

14. 14. יש לבחור את התשובה הנכונה

    What should you do before sharing any payment details?

    Someone calls your room, says they work at the front desk, and asks for your full card number and security code. You do not know whether the caller really works for the hotel.

    • Give the details because the caller reached your room.
    • End the call and contact the front desk using the hotel's listed number.
    • Ask the caller to call again later, then give the details.

    Check the caller's claim through a separate, trusted contact.

    Show solution

    • End the call and contact the front desk using the hotel's listed number.

    Knowing how to reach your room does not prove someone works at the hotel. Contacting the front desk yourself lets you check the request.

15. 15. יש לבחור את התשובה הנכונה

    What should you do before paying the room bill?

    You paid for dinner at the hotel restaurant and kept the receipt. At checkout, the same dinner appears as an unpaid charge on your room bill.

    • Subtract the dinner cost yourself and leave without telling staff.
    • Refuse to pay for the room as well as the dinner.
    • Show the dinner receipt and ask the front desk to check the charge.

    You have something that shows you already paid.

    Show solution

    • Show the dinner receipt and ask the front desk to check the charge.

    A receipt is proof of payment. It helps staff check whether the same meal has been charged twice.