This page should be read together with our Privacy Notice, Terms of Service, Acceptable Use Policy, and Service Providers and Sub-processors page.
1. How to request account deletion
You can request deletion of your Vocafy account by contacting us at:
Where available, you may also delete your account from your account settings:
Account Settings → Security → Danger Zone → Delete account
We may need to verify that you are the account owner before processing a deletion request. This helps protect accounts from unauthorized deletion.
If you contact us with a specific legal privacy request, we will handle it according to applicable data protection law.
2. Pending deletion and account recovery
After you request account deletion, your account may enter a pending deletion period for up to 30 days.
During this period, you may be able to restore your account if the deletion was requested by mistake.
After the pending deletion period ends, your account and deleted data may no longer be recoverable.
In some cases, we may delete, restrict, or disable an account sooner, for example if required by law, security reasons, abuse prevention, serious policy violations, or user safety concerns.
3. What account deletion usually means
When your account is deleted, Vocafy will normally delete, anonymize, or detach from your account the personal data that is no longer needed for the Service.
This may include, where reasonably possible:
- account profile information;
- login and authentication data;
- private learning collections;
- private vocabulary lists;
- private imported learning content;
- private AI tutor conversations;
- private learning history and progress data;
- private pronunciation submissions or speech practice data;
- private audio or generated learning materials connected to your account;
- account settings and preferences;
- personal identifiers connected to your account.
Deletion in a complex learning platform may involve a combination of deletion, anonymization, de-identification, detachment from your account, restriction, or scheduled removal.
Where information remains linkable to your account, we treat it as personal data and retain it only where we have a valid reason to do so.
4. Public and shared content
Some content on Vocafy may be public, shared, collaborative, copied, saved, forked, rated, commented on, used by other learners, or included in group or community learning spaces.
When you delete your account, public or shared content may remain available after deletion, especially if other users have accessed, copied, saved, forked, joined, rated, commented on, or used it for learning.
Where reasonable, we may remove your profile information, username, personal attribution, or other direct identifiers from that content.
We may also remove, restrict, or delete public or shared content if it has low usage, creates legal or safety risk, violates our policies, becomes outdated, or is no longer useful for the Service.
We cannot guarantee deletion of copies that other users have already saved, copied, exported, downloaded, shared, or otherwise lawfully accessed before your account was deleted.
We also cannot control content that has been copied outside Vocafy, indexed by search engines, cached by third parties, or stored by services we do not control.
5. Imported learning content
You are responsible for the content you import into Vocafy.
When your account is deleted, private imported learning content connected to your account will normally be deleted, anonymized, or detached from your account where reasonably possible.
If imported content was made public, shared with others, copied, forked, used in a group, or included in collaborative learning materials, it may be handled as public or shared content under this page.
Vocafy may also remove imported content if we believe it may infringe rights, violate our policies, create legal risk, or harm the Service or other users.
6. AI conversations and AI-generated content
Vocafy may include AI-assisted learning features, such as AI tutor conversations, explanations, corrections, translations, role-play, quiz generation, personalized examples, and other learning support.
When your account is deleted, private AI tutor conversations and AI-generated learning content connected to your account will normally be deleted, anonymized, or detached from your account where reasonably possible.
Some AI-related records may be retained in anonymized, de-identified, aggregated, or account-detached form for purposes such as:
- security;
- abuse prevention;
- service integrity;
- debugging;
- quality monitoring;
- legal compliance;
- dispute handling;
- prevention of repeated violations;
- protection of users and the Service.
Vocafy does not use private learning content, AI tutor conversations, voice recordings, or imported personal learning content to train third-party AI models.
7. Speech, pronunciation, and audio data
Vocafy may include speech-to-text, text-to-speech, pronunciation feedback, generated audio, listening practice, or other speech and audio features.
When your account is deleted, private voice recordings, pronunciation submissions, audio practice data, and generated learning audio connected to your account will normally be deleted, anonymized, or detached from your account where reasonably possible.
Some speech, pronunciation, safety, abuse, or system audit records may be retained in anonymized, de-identified, aggregated, or account-detached form where needed for security, abuse prevention, technical diagnostics, legal compliance, dispute handling, or service integrity.
Vocafy does not use voice recordings or pronunciation samples to train third-party AI models.
8. Data we may need to retain
Account deletion does not always mean that every item of data is deleted immediately from every system.
We may retain limited information where reasonably necessary for:
- legal obligations;
- tax, accounting, invoicing, payment, refund, or subscription records;
- fraud prevention;
- security and abuse prevention;
- moderation and enforcement;
- copyright or intellectual property reports;
- investigation of policy violations;
- prevention of repeated abuse or banned users returning;
- user safety;
- support history;
- resolving disputes;
- establishing, exercising, or defending legal claims;
- compliance with applicable laws or lawful requests.
Where possible, we try to limit retained information to what is reasonably necessary for the relevant purpose.
9. Backups
Deleted data may remain in encrypted or protected backups for a limited period, usually 30 to 90 days, until those backups are overwritten or expire.
Backup data is not used for normal service purposes.
If a backup must be restored, we will take reasonable steps to reapply deletion, anonymization, or account detachment where applicable.
10. Logs, security records, and audit records
Vocafy may keep technical logs, security records, abuse prevention records, moderation records, and audit records for a limited period where needed to protect the Service, users, infrastructure, service providers, and legal rights.
These records may include technical data such as IP addresses, device or browser information, request metadata, security events, rate limiting data, abuse signals, error logs, moderation actions, and related system information.
Where possible, these records may be anonymized, de-identified, aggregated, or detached from your account.
Some records may be retained longer if needed for security, abuse prevention, legal compliance, dispute handling, or enforcement of our Terms and policies.
11. Support requests and communication
If you contact Vocafy for support, privacy requests, abuse reports, copyright reports, account deletion, or other issues, we may retain related communication for a reasonable period.
This helps us understand previous requests, protect users, handle disputes, comply with legal obligations, and improve support.
Support-related records may be retained for up to 3 years unless a longer period is required or justified by law, dispute handling, security, abuse prevention, or legal claims.
12. Billing and payment records
If you use paid features, subscriptions, trials, invoices, refunds, or other billing-related services, some payment and billing records may need to be retained after account deletion.
This may include transaction history, invoice information, subscription records, refund records, tax information, fraud prevention records, and related payment provider records.
Vocafy does not store full payment card details.
Payment and billing providers may retain certain information according to their own legal obligations and service terms.
Account deletion does not automatically create a right to a refund. Refunds, cancellations, trials, and subscriptions are handled under our Terms of Service and any applicable payment or refund terms.
13. Data export before deletion
Before deleting your account, you may contact us if you want to request a copy of your personal data.
Some data may not be exportable if it is no longer linked to your account, has been anonymized, belongs to other users, includes the rights or privacy of others, has been deleted, or cannot reasonably be provided in a usable format.
After account deletion is completed, some data may no longer be available for export.
14. Group, classroom, or shared learning spaces
Vocafy may offer group, classroom, collaborative, or shared learning features.
If your account is part of a group, classroom, shared collection, or collaborative space, deleting your account may not delete content, comments, assignments, collections, messages, learning materials, or activity records that are also connected to other users, teachers, group administrators, or organizations.
Where reasonable, we may remove or anonymize your personal identifiers while preserving shared learning records or group content needed by others.
If a school, teacher, parent, guardian, organization, or group administrator is involved, we may need to coordinate certain deletion or access requests according to applicable law and the relevant account setup.
15. Minors
Vocafy is child-aware and takes privacy and safety for younger users seriously.
Where a younger user uses Vocafy with parent, guardian, teacher, school, or other appropriate adult involvement, deletion requests may need to be made or confirmed by the appropriate adult where required by law.
If we believe a request involves a minor, we may take additional steps to verify authority, protect the user, and handle the request safely.
16. If we cannot fully delete something
In some cases, we may not be able to fully delete certain information immediately or at all.
For example, this may happen if:
- we need to retain information for legal, tax, accounting, billing, security, abuse prevention, or dispute-related reasons;
- the information is part of public, shared, copied, forked, collaborative, or group content;
- the information is stored in backups that have not yet expired;
- the information has been anonymized or aggregated and is no longer linked to your account;
- deletion would affect the rights, privacy, safety, or records of other users;
- the information is held by a payment provider, email provider, infrastructure provider, or other service provider under its own legal obligations;
- the information has already been copied outside Vocafy by another user or third party.
Where full deletion is not reasonably possible, we may instead anonymize, de-identify, detach, restrict, or limit the information where appropriate.
17. Requests and response time
We will try to handle deletion requests within a reasonable time.
Where data protection law gives you specific rights or time limits, we will handle your request according to applicable law.
We may ask for additional information to verify your identity, understand your request, or protect your account.
If we cannot complete a request fully, we may explain the reason where appropriate and legally permitted.
18. Re-registration after deletion
After your account has been deleted, you may be able to create a new account.
However, deleted account data may not be recoverable after the pending deletion period ends.
If your previous account was suspended, terminated, or restricted for abuse, fraud, security, legal, or policy reasons, we may refuse re-registration or restrict access to the Service.
19. Changes to this page
Vocafy is an evolving service. We may update this Data Deletion and Account Deletion page as our product, features, infrastructure, legal obligations, and data handling practices change.
If we make important changes, we may provide notice in a reasonable way, such as through the website, account interface, email, or updated policy date.
20. Contact
For account deletion, data deletion, privacy requests, or questions about this page, contact:
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