Ending a Phone or Internet Contract
Công khai
•
4 tháng 11, 2026
Đang tạo âm thanh phát âm...
Việc này có thể mất một chút thời gian. Trong lúc chờ, bạn cứ thoải mái khám phá các phần khác của bộ nhé.
0
Nghe và ôn tập
Thêm ít nhất 2 thẻ Voca để mở khóa Nghe và ôn tập và luyện tập qua âm thanh.
Closing a phone or internet account in French takes a few specific legal and administrative terms. In this set, you follow a polite conversation with a customer service agent from start to finish:
- Ask to end your subscription and firmly turn down offers to stay.
- Check your commitment period, notice requirements, and any cancellation fees.
- Find out the disconnection date, how to return equipment, and when payments stop.
- Ask for written confirmation that your request has been processed.
Notice how French uses résilier rather than annuler when ending a contract or subscription.
Thẻ Voca
1.
l'abonnement
subscription, plan
Bonjour, je vous appelle au sujet de mon abonnement Internet.
Hello, I'm calling about my internet plan.
Masculine noun ('un abonnement'). Used for regular paid services like phone plans, internet, or magazines.
2.
le numéro de client
customer number, account number
Vous avez votre numéro de client sur votre dernière facture ?
Do you have your customer number on your last bill?
3.
résilier son abonnement
to cancel one's subscription, to cancel one's plan
Je voudrais résilier mon abonnement téléphonique, s'il vous plaît.
I'd like to cancel my phone plan, please.
'Résilier' is the standard verb for ending a contract, subscription, or insurance policy, rather than 'annuler'.
4.
Je ne souhaite pas renouveler.
I do not wish to renew., I don't want to renew.
Mon contrat se termine bientôt et je ne souhaite pas renouveler.
My contract ends soon, and I do not wish to renew.
'Souhaiter' is a polite, slightly more formal way to say 'vouloir' when speaking to customer service.
5.
le motif
reason
Puis-je vous demander le motif de votre résiliation ?
May I ask the reason for your cancellation?
More formal than 'la raison', often used by customer service agents and on forms.
6.
Ma décision est prise.
My mind is made up., I've made my decision.
C'est gentil de me proposer une réduction, mais ma décision est prise.
It's nice of you to offer me a discount, but my mind is made up.
A polite but firm way to turn down an agent's offer to make you stay.
7.
maintenir
to stand by, to maintain
Je vous remercie, mais je maintiens ma demande de résiliation.
Thank you, but I stand by my cancellation request.
Conjugated like 'tenir' ('je maintiens', 'vous maintenez'). Here it means to stand by a request or decision.
8.
la période d'engagement
commitment period, contract term
Est-ce que ma période d'engagement est bien terminée ?
Is my commitment period definitely over?
'L'engagement' is the minimum time you agreed to stay when signing the contract.
9.
les frais
fees, charges
Est-ce qu'il y aura des frais de résiliation à payer ?
Will there be any cancellation fees to pay?
Masculine plural ('des frais') when it means fees or charges. The final 's' is silent.
10.
sans frais
free of charge, at no cost
Comme vous n'êtes plus engagé, l'arrêt du contrat se fait sans frais.
Since you're no longer under contract, canceling is free of charge.
11.
le préavis
notice, notice period
Quel est le délai de préavis pour mettre fin au contrat ?
What is the notice period for ending the contract?
The final 's' is silent. It refers to the advance notice required before a contract ends.
12.
prendre effet
to take effect
Votre résiliation prendra effet dans dix jours.
Your cancellation will take effect in ten days.
13.
la date de fin du contrat
contract end date
Pouvez-vous me préciser la date de fin du contrat ?
Can you tell me the exact contract end date?
14.
la coupure
disconnection, shutoff
La coupure de la ligne aura lieu le trente du mois.
The line disconnection will take place on the thirtieth of the month.
From 'couper' (to cut off). Here it means the disconnection of your phone or internet service.
15.
le matériel
equipment, hardware
Comment dois-je faire pour vous rendre le matériel ?
How do I return the equipment to you?
Used in the singular for a set of equipment, such as the router, TV box, and cables.
16.
restituer
to return, to give back
Vous avez un mois pour nous restituer les équipements.
You have one month to return the equipment to us.
Formal word for 'rendre' (to return something to its owner), very common in contracts.
17.
la dernière facture
final bill, last bill
Quand est-ce que je vais recevoir ma dernière facture ?
When will I receive my final bill?
18.
rembourser
to refund, to reimburse
Si le mois est déjà payé, nous vous rembourserons la différence.
If the month has already been paid for, we will refund you the difference.
19.
le prélèvement automatique
automatic payment, autopay
Le prélèvement automatique s'arrêtera après le dernier paiement.
Automatic payments will stop after the final payment.
Direct debit from your bank account used to pay regular bills.
20.
prendre en compte
to process, to take into account
Votre demande de résiliation a bien été prise en compte.
Your cancellation request has been processed.
Very common in customer service to confirm that a request has been registered and processed.
21.
confirmer la résiliation par écrit
to confirm the cancellation in writing
Pourriez-vous me confirmer la résiliation par écrit, s'il vous plaît ?
Could you please confirm the cancellation in writing for me?
22.
le mail de confirmation
confirmation email
Vous allez recevoir un mail de confirmation d'ici quelques minutes.
You'll receive a confirmation email in a few minutes.
In everyday spoken French, 'un mail' is the most common word for an email.