Phone Calls in Everyday English

by Vocafy Đã xác minh

Anh (Mỹ) A2 15 câu hỏi Everyday life

Practice everyday phone calls, from friendly greetings and short messages to making plans and saying goodbye.

1. 1. Chọn đáp án đúng.

   What place did the caller call?

   Hello, City Bank. How can I help you?

   • A bank.
   • A grocery store.
   • A doctor's office.

   Show solution

   • A bank.

   When a business answers the phone, the person often says the business name first.

2. 2. Chọn đáp án đúng.

   Who is calling?

   Dad: Hello?
   Caller: Hi, Dad. It's Emma.

   • Dad.
   • Emma.
   • Emma's mother.

   Show solution

   • Emma.

   On the phone, "It's" followed by your name is a common way to say who you are.

3. 3. Điền vào chỗ trống.

   Caller: Hello. Can I ___ to Ben, please?
   Ben: Speaking.

   • hear
   • say
   • speak

   The caller wants to talk with Ben.

   Show solution

   Caller: Hello. Can I speak to Ben, please?
   Ben: Speaking.

   "Speaking" tells the caller that Ben himself has answered the phone.

4. 4. Chọn đáp án đúng.

   Why can't the caller speak to Rosa on this call?

   Caller: Is Rosa there?
   Friend: Sorry, she's out right now.

   • She isn't there.
   • She doesn't want to talk.
   • She is talking on another phone.

   Show solution

   • She isn't there.

   "She's out" means she is away from the place you called.

5. 5. Sắp xếp các từ theo đúng thứ tự.

   The office worker thanks the caller at the end of the call.

   • Thank you
   • for
   • calling.

   Show solution

   Thank you for calling.

   This is a polite way for a business to end a phone call.

6. 6. Điền vào chỗ trống.

   Let me check if she's here. Please ___ a moment.

   • call
   • wait
   • tell

   The person needs a little time to check.

   Show solution

   Let me check if she's here. Please wait a moment.

   "A moment" means a short time, not an exact number of seconds.

7. 7. Chọn đáp án đúng.

   The caller wanted the library. What reply fits this situation?

   Caller: Hello, is this the library?
   Person: No, this is a private home.

   • Great. I'd like to borrow a book.
   • Can I speak to the librarian, please?
   • I'm sorry. I have the wrong number.

   The caller has reached a different place.

   Show solution

   • I'm sorry. I have the wrong number.

   A short apology is polite when you call the wrong person or place.

8. 8. Điền vào chỗ trống.

   Caller: The meeting starts at—
   You: Sorry, I couldn't hear you. Could you ___ that again, please?

   • say
   • tell
   • speak

   You want to hear the same words one more time.

   Show solution

   Caller: The meeting starts at—
   You: Sorry, I couldn't hear you. Could you say that again, please?

   "Could you ... please?" makes a request polite.

9. 9. Chọn đáp án đúng.

   What problem does the speaker describe?

   Your voice keeps cutting out. I can't hear every word.

   • The caller is speaking too fast.
   • The phone connection is poor.
   • The caller is speaking too quietly.

   Parts of the sound are missing.

   Show solution

   • The phone connection is poor.

   With a poor connection, you may hear only parts of what someone says.

10. 10. Điền vào các chỗ trống.

    Mia isn't home. The caller wants her to get some information.

    Caller: Could I leave a ___ for Mia?
    Friend: Sure.
    Caller: Please ___ her that the class starts at four.

    • ask
    • message
    • speak
    • tell

    The friend will pass the information to Mia later.

    Show solution

    Caller: Could I leave a message for Mia?
    Friend: Sure.
    Caller: Please tell her that the class starts at four.

    When you leave a message, you give information for someone who isn't there.

11. 11. Chọn đáp án đúng.

    What does Luis mean?

    Hi, this is Luis. I'm returning your call.

    • I'm ending our conversation now.
    • Please call me for the first time.
    • You called me earlier, so I'm calling you now.

    There was an earlier call.

    Show solution

    • You called me earlier, so I'm calling you now.

    You may say this after you see a missed call on your phone.

12. 12. Sắp xếp các từ theo đúng thứ tự.

    You need to write the caller's last name, but you don't know the letters.

    • please?
    • your last name,
    • Could you
    • spell

    Show solution

    Could you spell your last name, please?

    Some names sound alike, so asking for the letters can help you write them correctly.

13. 13. Chọn đáp án đúng.

    What has changed?

    Hi, Alex. It's Nina. Our appointment is now on Friday, not Thursday. The time is still ten in the morning. See you then!

    • The day of the appointment.
    • The time of the appointment.
    • The person Alex will meet.

    One detail is new, but the time stays the same.

    Show solution

    • The day of the appointment.

    "Still" shows that something has not changed.

14. 14. Chọn đáp án đúng.

    When will the caller call Sam again?

    Caller: Can we talk now?
    Sam: I'm on the bus. Could you call after six?
    Caller: Sure. I'll call at six thirty.

    • At six.
    • Before six.
    • At six thirty.

    The caller gives a more exact time than Sam does.

    Show solution

    • At six thirty.

    "After six" allows several possible times. The caller agrees to a specific one.

15. 15. Sắp xếp các từ theo đúng thứ tự.

    The restaurant is full tonight. You want to ask for a table tomorrow evening.

    • Could I
    • instead?
    • for tomorrow evening
    • book a table

    "Instead" shows that you want a different plan.

    Show solution

    Could I book a table for tomorrow evening instead?

    "Book a table" means to ask a restaurant to save a table for you.