Online Shopping Basics
Explore product details, shopping carts, delivery, and simple returns in everyday shopping situations.
Preview
Questions with solutions-
1. Välj rätt svar.
What comes in this travel set?
Travel set: one pillow and one eye mask.
- A pillow and a blanket
- A pillow and an eye mask
- An eye mask and a blanket
Show solution
- A pillow and an eye mask
A set includes more than one item. Check the list to see what comes in it.
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2. Välj rätt svar.
You need a medium jacket. What is the problem?
Small: available. Medium: sold out. Large: available.
- The store does not sell jackets.
- Every size is sold out.
- Your size is not available now.
Check the information next to your size.
Show solution
- Your size is not available now.
"Sold out" means the store has no more of that item available right now.
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3. Välj rätt svar.
You want to buy only one phone case. What should you do?
Your cart: two phone cases.
- Keep only one case in the cart.
- Keep both cases in the cart.
- Remove both cases from the cart.
Show solution
- Keep only one case in the cart.
Check the number of each item in your cart before you pay.
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4. Välj rätt svar.
You have not paid yet. What does this message mean?
Added to your cart.
- Your order is already on its way.
- The item is in your cart, but you still need to pay.
- Your payment is complete.
A cart holds the items you plan to buy.
Show solution
- The item is in your cart, but you still need to pay.
Adding an item to your cart is not the same as buying it. You can still change your cart.
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5. Välj rätt svar.
What does this offer mean?
Free delivery with this bag.
- You do not pay to have the bag sent to you.
- You do not pay for the bag.
- You must pick up the bag at the store.
Show solution
- You do not pay to have the bag sent to you.
Free delivery removes the delivery cost, not the price of the product.
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6. Välj rätt svar.
You are staying at a hotel and want your order sent there. Which delivery address should you use?
- The online store's address
- Your home address
- The hotel's address
Think about where you want to receive the package.
Show solution
- The hotel's address
The delivery address is where the package should go. Ask the hotel if it can receive packages for you.
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7. Välj rätt svar.
What problem did this buyer have?
The suitcase is light and easy to carry, but the wheels broke on my first trip.
- The suitcase was too heavy.
- The wheels broke.
- The suitcase was hard to carry.
The buyer gives good points before describing the problem.
Show solution
- The wheels broke.
Reviews can mention both good and bad points. Here, "but" introduces the problem.
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8. Välj rätt svar.
It is Monday. You need your order by Thursday. Which delivery option should you choose?
Standard delivery: arrives Friday. Express delivery: arrives Wednesday.
- Express delivery
- Standard delivery
- Either delivery option
Your package must arrive before your deadline.
Show solution
- Express delivery
"By Thursday" means no later than Thursday. Wednesday is early enough; Friday is too late.
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9. Välj rätt svar.
You already bought a bag. Which page can help you find out where your package is?
- Product reviews
- Payment details
- Track order
You need information about the package's journey.
Show solution
- Track order
Tracking shows delivery updates. It can help you see when your package may arrive.
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10. Välj rätt svar.
Which reply gives the driver the information they need?
Delivery driver: "I am outside your building, but I cannot find the entrance."
- The package contains a jacket.
- The entrance is next to the cafe.
- I paid for the order yesterday.
The driver needs help finding a place.
Show solution
- The entrance is next to the cafe.
A nearby place, such as a cafe, can help a driver find the right entrance.
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11. Välj rätt svar.
What do you need to do to get your package?
We could not deliver your package. It is now at the post office. Bring photo ID to pick it up.
- Go to the post office with photo ID.
- Stay home and wait for another delivery today.
- Send your photo ID to the online store.
Check both the place and what you must bring.
Show solution
- Go to the post office with photo ID.
Photo ID, such as a passport, helps staff check that they are giving the package to the right person.
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12. Välj rätt svar.
You ordered black shoes, but received white shoes. Which message explains this problem to the store?
- My shoes arrived too late.
- One shoe is missing from the box.
- I received the wrong color.
Compare what you ordered with what arrived.
Show solution
- I received the wrong color.
When you contact a store, clearly explain how the item differs from your order.
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13. Välj rätt svar.
Where should the return label go?
Put the item in its box. Attach the return label to the outside of the box. Take the box to the post office.
- Inside the box, under the item
- On the outside of the box
- On the item, inside the box
Postal workers need to see the label without opening the box.
Show solution
- On the outside of the box
A return label tells the delivery company where to send the package.
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14. Välj rätt svar.
Mia has two scarves. One is unused with its tag attached. She wore the other and removed its tag. Which scarf can she return under this rule?
Returns: items must be unused, with all tags attached.
- Only the unused scarf with its tag
- Only the scarf she wore
- Both scarves
The scarf must meet both parts of the rule.
Show solution
- Only the unused scarf with its tag
Return rules can include more than one condition. Check them before using an item or removing its tags.
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15. Välj rätt svar.
You want your money back so you can shop somewhere else. Which option should you choose?
Refund: money goes back to your payment card. Store credit: money you can spend only at this store.
- Store credit
- Either option
- A refund to your payment card
Think about whether you can use the money at a different store.
Show solution
- A refund to your payment card
A refund gives you your money back. Store credit can only be used at the same store for a future purchase.