Checking In and Solving Hotel Problems
Practice arriving at a hotel, asking about hotel services, and getting help with simple problems.
Preview
Questions with solutions-
1. 选择正确答案。
You arrive at the hotel. You already have a reservation and want your room key. What do you say?
- I'd like to check in, please.
- I'd like to check out, please.
- I'd like to cancel my reservation, please.
Show solution
- I'd like to check in, please.
You check in when you arrive and check out when your stay ends.
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2. 填空。
The front desk asks for the last name on your reservation.
The reservation is ___ the name Lee.
- between
- under
- through
Show solution
The reservation is under the name Lee.
“Under the name” tells the staff which name to look for.
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3. 选择正确答案。
Which reply gives the receptionist what they asked for?
Receptionist: "May I see your ID, please?"
- Here is my room key.
- Here is my breakfast ticket.
- Here is my passport.
The receptionist needs something that shows who you are.
Show solution
- Here is my passport.
A passport is a form of ID. It shows your name and photo.
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4. 按顺序排列单词。
You have heavy bags and need help carrying them to your room.
- help me
- Could you
- with my bags,
- please?
Show solution
Could you help me with my bags, please?
“Could you help me with...?” is a polite way to ask for help with something.
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5. 填空。
You need to go up to your room without using the stairs.
Where is the ___?
- restaurant
- front desk
- elevator
Show solution
Where is the elevator?
An elevator carries people between floors. “Elevator” is the usual American English word.
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6. 听录音并输入答案。
A receptionist gives you information about breakfast.
Show solution
- Breakfast is on the first floor.
In the United States, the first floor is usually the floor at street level.
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7. 填空。
You can see the hotel's Wi-Fi network, but you need the secret word to connect.
What is the Wi-Fi ___?
- price
- password
- address
Show solution
What is the Wi-Fi password?
A password may include letters and numbers. You usually need to enter it exactly.
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8. 按顺序排列单词。
You want to know when you must leave your room on your last day.
- What time
- is
- check-out?
Show solution
What time is check-out?
If you need to leave later, ask the front desk before check-out time.
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9. 选择正确答案。
Your room is hot. You need help turning on the machine that cools it. What do you ask?
- Could you show me how to turn on the TV?
- Could you show me how to use the air conditioner?
- Could you show me how to open the safe?
Show solution
- Could you show me how to use the air conditioner?
“Show me how to” asks someone to explain or show the steps.
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10. 填空。
Your key card should let you into your room, but the door stays locked. You report the problem.
My key card doesn't ___ the door.
- lock
- close
- open
Show solution
My key card doesn't open the door.
The front desk can check your card and give you a new one if needed.
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11. 按顺序排列单词。
The shower water stays cold, even after a few minutes. You tell the front desk.
- in my room.
- There is
- no
- hot water
Show solution
There is no hot water in my room.
Give your room number too, so the staff knows where to send help.
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12. 选择正确答案。
Loud music from the room next door is keeping you awake. You want the hotel to ask those guests to make the music quieter.
- Could you ask them to turn the music down?
- Could you ask them to start the music earlier?
- Could you ask them to leave the music on?
You want less noise, not a different start time.
Show solution
- Could you ask them to turn the music down?
“Turn the music down” means make it quieter, not stop it completely.
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13. 选择正确答案。
You asked for two towels. A staff member brings only one. You still need two in total. What do you say?
- Thank you. Could I have two more, please?
- Thank you. Could you take this one away, please?
- Thank you. Could I have one more, please?
You already have one towel.
Show solution
- Thank you. Could I have one more, please?
“One more” means one extra. With the towel you already have, that makes two.
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14. 按顺序排列单词。
You are staying alone, but your room has two small beds. You want a room with one large bed.
- Is it
- to change
- possible
- rooms?
Show solution
Is it possible to change rooms?
The hotel may have another room available. Ask if there is an extra cost.
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15. 选择正确答案。
No other rooms are free tonight. Your heater is broken, but you are happy to stay in your room and wait for help. How do you reply?
Staff member: "We can send someone to fix the heater soon. Is that okay?"
- No, thanks. I'd like to leave the hotel.
- Yes, that's fine. I'll wait here.
- No, I'd like to move to another room tonight.
Show solution
- Yes, that's fine. I'll wait here.
“That's fine” shows that you accept a suggestion. “I'll wait here” makes your plan clear.