Die Sprache des technischen Supports
Lerne klare, hilfreiche Formulierungen, um Geräteprobleme zu melden, Symptome zu beschreiben und zu erklären, wann etwas schiefläuft.
Preview
Questions with solutions-
1. Wähle die richtige Antwort aus.
You press your laptop's power button, but nothing happens. The screen stays dark. What can you tell tech support?
- My laptop won't turn off.
- My laptop won't turn on.
- My laptop keeps restarting.
Überlege, was du den Laptop tun lassen möchtest.
Show solution
- My laptop won't turn on.
“Won't turn on” bedeutet, dass das Gerät nicht startet, wenn du versuchst, es zu starten.
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2. Fülle die Lücke aus.
My phone has been plugged in for an hour, but the battery is still at 20%. It ___.
- is already fully charged
- is charging normally
- isn't charging
Der Akkustand ist nicht gestiegen.
Show solution
My phone has been plugged in for an hour, but the battery is still at 20%. It isn't charging.
Ein Gerät kann angeschlossen sein, ohne aufgeladen zu werden. Teile dem Support mit, ob sich der Akkustand ändert.
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3. Fülle die Lücke aus.
The picture on my tablet is clear, but nothing moves or responds when I touch the screen. The screen is ___.
- frozen
- blurry
- dim
Hier geht es um einen Bildschirm, der nicht mehr reagiert, nicht um ein Bild, das schwer zu erkennen ist.
Show solution
The picture on my tablet is clear, but nothing moves or responds when I touch the screen. The screen is frozen.
Im technischen Support bedeutet “frozen”, dass etwas festhängt und nicht mehr reagiert. Das Wort bezieht sich nicht auf die Temperatur.
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4. Wähle die richtige Antwort aus.
A video plays normally on your phone. The volume is turned up, but you cannot hear anything at all. How can you describe the problem?
- The sound is too quiet.
- The sound cuts in and out.
- There is no sound.
You hear nothing at all, not quiet sound or sound that comes and goes.
Show solution
- There is no sound.
“No sound” describes complete silence. “Cuts in and out” means the sound repeatedly stops and returns.
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5. Fülle die Lücke aus.
My Wi-Fi connection ___ every few minutes. I have to connect again each time.
- slows down
- drops
- stays active
The connection ends; it does not just become slower.
Show solution
My Wi-Fi connection drops every few minutes. I have to connect again each time.
When a connection “drops,” it is lost. This word is useful for internet connections and phone calls.
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6. Wähle die richtige Antwort aus.
Your printer prints the whole page. The letters have clear edges, but the ink is very light and difficult to see. How can you describe the result?
- The print is faded.
- The print is cut off.
- The print is smudged.
Das Problem ist, dass der Druck blass wirkt, nicht, dass Buchstaben fehlen oder unsauber sind.
Show solution
- The print is faded.
“Faded” beschreibt eine blasse Farbe. “Smudged” beschreibt Tinte, die sich verteilt und die Zeichen undeutlich gemacht hat.
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7. Fülle die Lücke aus.
The camera app opens for a second, then disappears and returns me to the home screen. The app ___.
- opens by itself
- won't open at all
- closes by itself
Die App startet, aber du entscheidest dich nicht dafür, sie zu verlassen.
Show solution
The camera app opens for a second, then disappears and returns me to the home screen. The app closes by itself.
Eine App, die sich unerwartet schließt, ist möglicherweise “crashed”. Es ist hilfreich, zu beschreiben, was du siehst, auch wenn du den Fachbegriff nicht kennst.
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8. Wähle die richtige Antwort aus.
You reach the sign-in page and enter the password you have saved. The page says “Incorrect password.” How can you report the problem accurately?
- I can't find the sign-in page.
- It won't accept my password.
- I can't remember my password.
You have a password to enter, but the system rejects it.
Show solution
- It won't accept my password.
“Won't accept” reports the system's response without claiming that your password is definitely correct.
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9. Fülle die Lücke aus.
While I'm using my laptop, its fan sometimes clicks, then becomes quiet again. There is no clear pattern. The noise happens ___.
- from time to time
- without a break
- only when I turn the laptop on
Das Geräusch kommt und geht, statt durchgehend anzuhalten.
Show solution
While I'm using my laptop, its fan sometimes clicks, then becomes quiet again. There is no clear pattern. The noise happens from time to time.
“From time to time” bedeutet manchmal. Die Angabe, wie oft ein Problem auftritt, hilft dem Support, es zu verstehen.
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10. Wähle die richtige Antwort aus.
Your headphones play sound when connected to your laptop, but not when connected to your phone. The phone's own speaker works normally. How can you describe your headphone problem?
- My phone doesn't play sound through its speaker.
- My headphones don't work with any device.
- My headphones work with my laptop but not with my phone.
Keep the difference between the two devices in your report.
Show solution
- My headphones work with my laptop but not with my phone.
Mentioning where an accessory works—and where it does not—helps support narrow down the problem.
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11. Fülle die Lücke aus.
Whenever I try to open my saved document, “File not found” appears on the screen. I get this ___ every time.
- password request
- error message
- success message
Die Worte machen deutlich, dass etwas schiefgelaufen ist.
Show solution
Whenever I try to open my saved document, “File not found” appears on the screen. I get this error message every time.
Teile dem Support den genauen Wortlaut einer Fehlermeldung mit. Ähnlich aussehende Meldungen können unterschiedliche Probleme beschreiben.
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12. Wähle die richtige Antwort aus.
You installed a system update. After that, your keyboard stopped working. You do not know what caused the problem. What can you tell support?
- My keyboard stopped working after the update.
- The update definitely damaged my keyboard.
- My keyboard had already stopped working before the update.
Gib die Reihenfolge der Ereignisse wieder, ohne eine Ursache hinzuzufügen, die du nicht bestätigen kannst.
Show solution
- My keyboard stopped working after the update.
“After the update” erklärt, wann das Problem begann. Damit wird nicht behauptet, dass das Update das Problem verursacht hat.
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13. Wähle die richtige Antwort aus.
Restarting your router restores your internet connection, but the connection stops working again ten minutes later. How can you describe the effect of restarting?
- Restarting has no effect on the problem.
- Restarting fixes the problem completely.
- Restarting fixes the problem temporarily.
The improvement lasts for a short time, not forever.
Show solution
- Restarting fixes the problem temporarily.
“Temporarily” means for a limited time. A temporary fix helps you continue, but the original problem can return.
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14. Fülle die Lücke aus.
My keyboard responds, but not right away. Letters appear five seconds after I type them. There is a ___ between typing and seeing the letters.
- restart
- delay
- crash
Die Aktion erfolgt später als erwartet, anstatt ganz auszufallen.
Show solution
My keyboard responds, but not right away. Letters appear five seconds after I type them. There is a delay between typing and seeing the letters.
Ein “delay” ist eine Wartezeit, bevor etwas passiert. Wenn du angibst, wie lange du wartest, wird der Bericht nützlicher.
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15. Wähle die richtige Antwort aus.
Support asks, “Does this happen with every document?” Small documents display correctly. In every large document you open, the pictures are missing. What should you reply?
- It only happens with large documents, and it happens every time I open one.
- It happens with every document, whether it is small or large.
- It sometimes happens with small documents, but large documents display correctly.
Include both the kind of document and how often the problem occurs.
Show solution
- It only happens with large documents, and it happens every time I open one.
A precise condition, such as “every time I open a large document,” can help support reproduce the problem and investigate it.