Airport and Flight Challenges
Handle flight changes, baggage problems, and boarding surprises with practical English.
Preview
Questions with solutions-
1. Оберіть правильну відповідь.
Where should you go now?
Your boarding pass says Gate 12. A new airport announcement says, "Your flight will now board at Gate 18."
- Gate 12
- Gate 18
- Either gate
Which information is more recent?
Show solution
- Gate 18
Gate information can change after a boarding pass is printed. Check the airport screens for updates.
-
2. Оберіть правильну відповідь.
What is the airline offering?
The airline sends this message: "Your flight has been canceled. We can move you to another flight at no extra cost."
- Another flight without paying again
- Another flight after paying a change fee
- A cheaper ticket that you must buy yourself
Think about the phrase "at no extra cost."
Show solution
- Another flight without paying again
"At no extra cost" means you do not pay more for the offered change.
-
3. Оберіть правильну відповідь.
Which baggage limit does this suitcase break?
Your ticket allows one checked suitcase weighing up to 23 kg. Your one suitcase weighs 25 kg and meets the airline's size limit.
- The number of checked bags allowed
- The maximum size of a checked bag
- The maximum weight of a checked bag
The suitcase meets one limit but is above another.
Show solution
- The maximum weight of a checked bag
Baggage size and weight are separate limits. Meeting one does not mean your bag meets both.
-
4. Оберіть правильну відповідь.
What should Sam do before leaving the airport?
At baggage claim, the belt has stopped. Sam's suitcase has not arrived. An airline sign says, "Missing bags must be reported at our baggage service desk before you leave."
- Go home and wait for the airline to call.
- Report the missing suitcase at the baggage service desk.
- Wait a week before reporting the suitcase.
The airline gives a place and a deadline for reporting.
Show solution
- Report the missing suitcase at the baggage service desk.
Keep your baggage receipt. Its tag number helps the airline identify and track your suitcase.
-
5. Оберіть правильну відповідь.
What should you do before checking in?
You are in Terminal 1. Check-in and security for your flight are in Terminal 2. A free airport shuttle connects the two terminals.
- Take the shuttle to Terminal 2.
- Go through security in Terminal 1.
- Wait for check-in to open in Terminal 1.
Your flight's services are in a different terminal.
Show solution
- Take the shuttle to Terminal 2.
A terminal is an airport building or section. Traveling between terminals can add time to your journey.
-
6. Оберіть правильну відповідь.
When should Eva join the boarding line?
Eva's boarding pass shows Seat 12A and Boarding Group 4. The gate agent says, "We are now boarding Groups 1 and 2. Other groups should wait until called."
- When passengers in Row 12 are called
- Now, because her seat number starts with 1
- When Boarding Group 4 is called
Seat numbers and boarding groups serve different purposes.
Show solution
- When Boarding Group 4 is called
Your seat number tells you where to sit. Your boarding group tells you when to board.
-
7. Оберіть правильну відповідь.
What is wrong with Nora's plan?
Nora's flight departs at 10:40 a.m. Her boarding pass says the gate closes at 10:20 a.m. She plans to reach the gate at 10:30 a.m.
- She will arrive after the plane's departure time.
- She will arrive after the gate has closed.
- She will arrive ten minutes before the gate closes.
Compare her arrival time with the gate closing time.
Show solution
- She will arrive after the gate has closed.
Departure time is not the boarding deadline. A gate can close while the plane is still at the airport.
-
8. Оберіть правильну відповідь.
How can Lena keep her bottle and pass this security check?
At this airport, liquids must be in containers of 100 ml or less. Empty bottles are allowed. Lena has a 600 ml bottle full of water.
- Empty the bottle completely before security.
- Leave only 100 ml of water in the bottle.
- Pour out half the water before security.
The rule concerns container size, but empty bottles are an exception.
Show solution
- Empty the bottle completely before security.
A large bottle containing a little water is still a large liquid container. An empty bottle can be refilled after security where drinking water is available.
-
9. Оберіть правильну відповідь.
What should Leo do with his power bank?
The airline says power banks must stay in the cabin, not in checked baggage. At the gate, staff tell Leo that his carry-on suitcase must go in the plane's baggage area.
- Switch it off and leave it inside the suitcase.
- Move it to an outside pocket of the same suitcase.
- Remove it and keep it with him in the cabin.
The suitcase's new location changes what Leo can leave inside.
Show solution
- Remove it and keep it with him in the cabin.
Power banks contain spare lithium batteries. Keeping them in the cabin allows staff to respond if a battery overheats.
-
10. Оберіть правильну відповідь.
What does this mean for your trip?
The gate agent says, "You are on the standby list. We can give you a seat only if one becomes available."
- You have a guaranteed seat, but its number is unknown.
- You may fly, but a seat is not guaranteed.
- You cannot fly even if a seat becomes available.
Notice the condition introduced by "only if."
Show solution
- You may fly, but a seat is not guaranteed.
Being on standby is different from having a confirmed seat. The airline must still find space for you.
-
11. Оберіть правильну відповідь.
Which check-in desk do you need?
You bought your ticket from Coast Air. The ticket says, "Operated by Valley Air." The airport tells you to check in with the airline operating your flight.
- Valley Air's check-in desk
- Coast Air's check-in desk
- Either airline's check-in desk
The airline selling a ticket may not be the airline flying the plane.
Show solution
- Valley Air's check-in desk
Airlines sometimes sell seats on each other's flights. "Operated by" identifies the airline providing the flight.
-
12. Оберіть правильну відповідь.
What should you do about your suitcase in Chicago?
You fly from Boston to Seattle with a connection in Chicago. Your baggage tag says Seattle. The check-in agent confirms, "Your suitcase will transfer automatically in Chicago."
- Collect it and check it in again.
- Collect it and take it into the cabin.
- Continue to your next flight without collecting it.
The agent has confirmed who will move the suitcase.
Show solution
- Continue to your next flight without collecting it.
Baggage transfer arrangements can vary by route. Confirm the collection point when you check in.
-
13. Оберіть правильну відповідь.
What would you receive for accepting this offer?
Your flight is full. The airline asks for a volunteer to take tomorrow morning's flight instead. It offers a travel credit for a future flight, but no cash payment.
- Tomorrow's flight and cash to spend today
- Tomorrow's flight and credit toward a future flight
- Today's flight and credit toward a future flight
Check both the new flight date and the form of payment.
Show solution
- Tomorrow's flight and credit toward a future flight
Travel credit is not cash. Before accepting it, check when it expires and how you can use it.
-
14. Оберіть правильну відповідь.
How can you protect your return flight?
You want to skip your outward flight but still use the return flight in the same booking. Your airline warns, "If you miss a flight without telling us, later flights in the booking may be canceled."
- Contact the airline before skipping the outward flight.
- Skip the outward flight and check in early for the return.
- Buy a separate outward ticket without telling the airline.
The warning depends on whether you tell the airline.
Show solution
- Contact the airline before skipping the outward flight.
Flights in one booking can be linked, even when they are several days apart.
-
15. Оберіть правильну відповідь.
Which replacement flight meets your needs?
You must reach your destination airport with your checked bag before 9 p.m. The airline offers two flights: one arrives at 6 p.m., but your bag arrives the next day; the other arrives at 8 p.m. with your bag.
- The 6 p.m. flight, because you arrive earlier
- Either flight, because both arrive before 9 p.m.
- The 8 p.m. flight, because you and your bag arrive in time
Your deadline applies to both you and your bag.
Show solution
- The 8 p.m. flight, because you and your bag arrive in time
When comparing replacement flights, check the baggage arrangements as well as your own arrival time.