
Conflicto y acuerdos
Explora los desacuerdos cotidianos, las concesiones prácticas y los pequeños detalles que hacen que un acuerdo funcione para ambas partes.
Preview
Questions with solutions-
1. Elige la respuesta correcta.
¿Qué plan satisface ambas necesidades inmediatas?
Nina: "My video interview starts in ten minutes, and I need the room quiet."
Max: "The live game starts then too, and I don't want to miss the beginning. My headphones work with the TV."- Nina postpones her interview until the game ends.
- Max watches with headphones while Nina has her interview.
- Max keeps the TV sound low but audible during the interview.
- Max watches a recording after Nina finishes her interview.
¿Pueden cambiar cómo se realiza una actividad en lugar de cuándo se realiza?
Show solution
- Max watches with headphones while Nina has her interview.
Una solución de compromiso puede cambiar el método sin que ninguna de las dos personas tenga que renunciar a su objetivo principal.
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2. Elige la respuesta correcta.
¿Qué opción para cenar cumple con ambos requisitos?
Jamie: "I can spend no more than $20, including a drink."
Priya: "I'm flexible about the restaurant, but my meal must be dairy-free."- A café with a dairy-free meal for $19 and a required drink purchase of $4.
- A bistro with an $18 meal and drink deal, but every meal contains cheese or cream.
- A grill with a dairy-free meal and drink for $23.
- A diner with a dairy-free meal and drink for $18.
El plan debe cumplir tanto con el límite de gasto como con el requisito alimentario.
Show solution
- A diner with a dairy-free meal and drink for $18.
Ser flexible en cuanto al restaurante no significa ser flexible en cuanto a un requisito alimentario.
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3. Elige la respuesta correcta.
¿Qué acuerdo han alcanzado los compañeros de trabajo?
Rosa: "I can cover your Saturday shift if you take my Thursday shift. That would let us both keep our appointments."
Ethan: "Deal. I'll let the supervisor know about the swap."- Each coworker will work the other's shift.
- Rosa will work both shifts, and Ethan will repay her later.
- Ethan will cover Thursday, but Rosa has not committed to Saturday.
- They will ask the supervisor to cancel both shifts.
Fíjate en lo que cada persona ofrece a cambio.
Show solution
- Each coworker will work the other's shift.
Un intercambio de turnos consiste en intercambiar responsabilidades en lugar de dejar a una sola persona con todo el trabajo extra.
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4. Escucha y escribe la respuesta.
Un amigo se ofrece a compartir el trabajo de organizar una cena.
Show solution
- I'm willing to host this time, provided someone else handles the cooking.
"Provided" introduce una condición: la oferta de ser anfitrión depende de que otra persona cocine.
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5. Elige la respuesta correcta.
¿Qué quiere cambiar Taylor principalmente?
Taylor: "I don't expect you to come to every show. But when you cancel after I've bought your ticket, I lose money. Please tell me before I book."
Jordan: "That's fair. I'll confirm first next time."- Jordan's willingness to attend every show.
- The kinds of shows they attend together.
- The timing of Jordan's decision about attending.
- Their agreement about who chooses the seats.
Taylor acepta que Jordan podría no asistir. ¿Qué causa el problema?
Show solution
- The timing of Jordan's decision about attending.
Pedir un aviso con mayor anticipación puede proteger el dinero de alguien sin limitar la libertad de la otra persona para negarse.
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6. Elige la respuesta correcta.
¿Qué le permite este acuerdo hacer al equipo esta noche?
A client wants the report quickly, but the team is concerned about errors.
Dana: "Let's finish a draft tonight. We can check the figures tomorrow morning and send it after that."
Lee: "Agreed. Speed matters, but the client shouldn't receive unchecked figures."- Send the report to the client with a warning that it may contain errors.
- Complete an internal draft without sending it to the client yet.
- Publish the report tonight and correct the figures tomorrow.
- Send the figures tonight and write the rest tomorrow.
Terminar un borrador y enviar un informe final son pasos separados.
Show solution
- Complete an internal draft without sending it to the client yet.
Separar la preparación de la entrega le da al equipo tiempo para revisar su trabajo sin retrasar todo el progreso.
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7. Elige la respuesta correcta.
¿En qué aspecto ha ofrecido flexibilidad Morgan?
Morgan: "I need a clear kitchen counter when I start cooking at seven."
Casey: "I can't clean up immediately after lunch, but I can do it at six."
Morgan: "That's fine. I don't need it done right away, just before I cook."- Whether Casey needs to clean up at all.
- Whether the counter must be clear for cooking.
- Who will clean up Casey's lunch things.
- When Casey cleans up before the cooking deadline.
Distingue entre el resultado que Morgan requiere y el momento que prefiere.
Show solution
- When Casey cleans up before the cooking deadline.
Una fecha límite clara puede proteger las necesidades de una persona y, al mismo tiempo, dar a la otra control sobre su horario.
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8. Elige la respuesta correcta.
¿Qué ha cambiado Alex en esta respuesta?
During a disagreement about a group vacation, Alex says: "I shouldn't have called your plan ridiculous. I'm sorry. I still think the cost is too high, though. Could we look at a cheaper version?"
- Alex takes back the insult while keeping the concern about cost.
- Alex now accepts the original plan and its full cost.
- Alex withdraws from the vacation instead of discussing alternatives.
- Alex asks the group to apologize for suggesting an expensive trip.
Una disculpa por la manera en que alguien habló no necesariamente cambia lo que piensa.
Show solution
- Alex takes back the insult while keeping the concern about cost.
Enmendar un comentario hiriente puede reabrir la conversación sin exigir que alguien abandone una preocupación legítima.
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9. Escucha y escribe la respuesta.
Un compañero de equipo sugiere un acuerdo temporal.
Show solution
- We could try your schedule for two weeks, then review whether the workload feels manageable.
Un período de prueba con una revisión programada permite a las personas probar un acuerdo antes de asumir un compromiso duradero.
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10. Elige la respuesta correcta.
¿Qué hace que la oferta de la escuela sea un compromiso viable?
A club must reduce spending without cutting its weekly sessions. Volunteers rejected one cheaper venue because it had nowhere secure to store equipment. A nearby school now offers a lower-cost room on the club's usual evenings, with a locked storage cabinet.
- The volunteers have agreed that secure storage is no longer necessary.
- The club can save money by holding fewer sessions.
- The club can lower costs while preserving its schedule and secure storage.
- The school has removed the club's need to reduce spending.
¿Qué prioridades siguen protegidas aunque cambie el lugar?
Show solution
- The club can lower costs while preserving its schedule and secure storage.
Una alternativa útil puede satisfacer los intereses detrás de ambas posturas; llegar a un compromiso no siempre significa encontrar un punto medio.
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11. Elige la respuesta correcta.
¿Qué suposición iría más allá de lo acordado por Omar?
Leah wants to invite friends to stay in the apartment she shares with Omar.
Omar: "I'm away next weekend, so that would work. Beyond that, let's check with each other before inviting anyone to stay."
Leah: "Okay, I'll invite them for next weekend."- Leah may invite these friends for next weekend.
- Leah may invite overnight guests whenever Omar is away in the future.
- Future overnight visits need a discussion before invitations are sent.
- Omar has accepted this particular visit while he is away.
Observa la diferencia entre una visita autorizada y una regla general.
Show solution
- Leah may invite overnight guests whenever Omar is away in the future.
El permiso para una ocasión específica no implica automáticamente que haya permiso para ocasiones similares en el futuro.
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12. Elige la respuesta correcta.
Why does Maya's new approach fail to respect the compromise?
Maya likes to send updates so Luis knows the team's work is progressing. Luis says frequent messages interrupt his concentration. They agree on one daily update, with extra messages only when a deadline is at risk. The next day, Maya messages Luis about every minor change immediately and labels each message "urgent," although no deadline is threatened.
- Maya is providing fewer updates than the agreement requires.
- Luis agreed that any message labeled urgent could be sent immediately.
- The daily update means genuine deadline risks must never be reported separately.
- Routine updates still interrupt Luis, even though Maya has changed their label.
What qualified a message for the exception: its label or the actual situation?
Show solution
- Routine updates still interrupt Luis, even though Maya has changed their label.
An exception only works when people respect its purpose. Renaming routine messages does not make them urgent.