Cómo manejar los desacuerdos
Explora desacuerdos cotidianos y practica formas claras y respetuosas de escuchar, explicar inquietudes y encontrar soluciones en conjunto.
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Questions with solutions-
1. Elige la respuesta correcta.
¿Qué respuesta le da a Maya espacio para terminar su explicación?
Maya: I'm upset about what happened yesterday. I haven't explained the whole problem yet.
- Wait, I need to explain my side first.
- Go ahead. I'm listening.
- I already know what you're going to say.
Maya todavía tiene algo que decir.
Show solution
- Go ahead. I'm listening.
Darle tiempo a alguien para terminar de hablar puede ayudarte a entender el problema antes de responder.
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2. Elige la respuesta correcta.
¿Qué respuesta asume la responsabilidad y ofrece ayuda?
You accidentally spill water on your friend's notebook. Your friend says, "Now the pages are wet!"
- I'm sorry I spilled the water. I'll help dry the pages.
- I'm sorry you put your notebook so close to my glass.
- It's only water. Your notebook should be fine.
Fíjate en quién causó el derrame.
Show solution
- I'm sorry I spilled the water. I'll help dry the pages.
Una disculpa útil menciona lo que hiciste e incluye una forma práctica de ayudar.
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3. Completa el espacio en blanco.
Quieres que la música suene más bajo, no que deje de sonar.
Roommate: I'd like to keep listening.
You: It's too loud for me to sleep. Could you ___ the music?- turn off
- turn up
- turn down
Tu compañero de cuarto puede seguir escuchando a un volumen más bajo.
Show solution
Roommate: I'd like to keep listening.
You: It's too loud for me to sleep. Could you turn down the music?Una petición específica le da a la otra persona una forma clara de resolver el problema.
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4. Ordena las palabras.
La persona con la que compartes vivienda te devolvió tu abrigo mojado. Quieres describir tus sentimientos sin criticar su forma de ser.
- I feel
- upset
- comes back
- when my coat
- wet.
Empieza por cómo te sientes y luego describe qué lo causa.
Show solution
I feel upset when my coat comes back wet.
“I feel” mantiene el enfoque en tu experiencia en lugar de calificar a la otra persona de descuidada.
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5. Elige la respuesta correcta.
¿Qué respuesta pide que se aclare la hora de la reunión en lugar de hacer una suposición?
Lee: Let's meet after lunch.
- Then I'll see you at noon.
- What time do you mean by “after lunch”?
- Great, I'll arrive whenever I finish eating.
Las personas pueden almorzar a distintas horas.
Show solution
- What time do you mean by “after lunch”?
Verificar desde el principio un detalle poco claro puede evitar un desacuerdo más adelante.
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6. Elige la respuesta correcta.
¿Qué respuesta se centra en solucionar el problema específico?
Sam: One name is missing from your report. You're hopeless at this!
- You're hopeless at checking reports, too.
- If you think that, I won't discuss the report.
- Which name is missing? I'll add it.
Separa la información que falta de la crítica personal.
Show solution
- Which name is missing? I'll add it.
Puedes abordar un error real sin participar en un intercambio de insultos.
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7. Completa los espacios en blanco.
Avery: I'd rather wash the dishes than dry them.
You: Drying is fine with me. How about this: you ___ the dishes, and I'll ___ them.- dry
- wash
Cada persona puede hacer el trabajo que prefiera.
Show solution
Avery: I'd rather wash the dishes than dry them.
You: Drying is fine with me. How about this: you wash the dishes, and I'll dry them.Compartir el trabajo no siempre significa hacer tareas idénticas. Las distintas preferencias pueden facilitar un acuerdo.
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8. Elige la respuesta correcta.
You cannot remember who borrowed your charger. Which reply avoids treating a guess as a fact?
Eli: I didn't borrow it.
- I'm not sure who has it. Let's look for it before blaming anyone.
- You must have it because I can't find it.
- If you didn't borrow it, then Kim definitely did.
Not finding something does not prove who took it.
Show solution
- I'm not sure who has it. Let's look for it before blaming anyone.
“I'm not sure” makes your uncertainty clear and leaves room to check what happened.
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9. Completa el espacio en blanco.
Quieres expresar una negativa clara y cortés.
Pat: Can I borrow your bike tomorrow?
You: I need it myself, so I ___. You could ask Robin.- don't mind lending it to you
- can't lend it to you
- would be happy to lend it to you
Tu respuesta debe indicar que la bicicleta no está disponible.
Show solution
Pat: Can I borrow your bike tomorrow?
You: I need it myself, so I can't lend it to you. You could ask Robin.Una negativa cortés puede ser clara. Sugerir a otra persona es útil, pero no cambia tu respuesta.
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10. Elige la respuesta correcta.
How does Ben's suggestion deal with Ana's concern?
Ana: I want to see everyone, but it might rain. We should cancel the picnic.
Ben: Could we book the covered area at the park?- It moves the picnic to a day when no rain is expected.
- It cancels the picnic without changing the place.
- It offers shelter without canceling the picnic.
Ana wants to see everyone, but she does not want rain to spoil the picnic.
Show solution
- It offers shelter without canceling the picnic.
Looking at the concern behind a suggestion can reveal another way to meet the same need.
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11. Ordena las palabras.
El volumen de las voces está aumentando. Quieres hacer una pausa ahora y retomar la conversación en diez minutos.
- talk again
- and then
- in ten minutes.
- Let's take a short break
Primero se hace la pausa y después se retoma la conversación.
Show solution
Let's take a short break and then talk again in ten minutes.
Indicar cuándo se retomará la conversación demuestra que la pausa no es una forma de evitarla.
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12. Elige la respuesta correcta.
¿Qué respuesta reconoce los sentimientos de Rae sin decir que tenías la intención de lastimarla?
Rae: Your joke embarrassed me in front of the team.
- If I didn't mean to hurt you, you shouldn't be upset.
- I didn't mean to hurt you, but I can see why that upset you.
- You're right. I said it because I wanted to embarrass you.
Tu intención y cómo se sintió la otra persona pueden ser diferentes.
Show solution
- I didn't mean to hurt you, but I can see why that upset you.
Puedes reconocer el efecto de tus palabras, incluso cuando ese efecto no era lo que pretendías.
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13. Completa el espacio en blanco.
You want the group to consider costs beyond the purchase price.
Nina: Let's buy the cheapest printer.
You: Repairs can cost a lot, too. Before we decide, let's ___.- compare prices and possible repair costs
- compare prices but ignore repair costs
- buy the lowest-priced one without checking repair costs
Think about what the group may pay after buying the printer.
Show solution
Nina: Let's buy the cheapest printer.
You: Repairs can cost a lot, too. Before we decide, let's compare prices and possible repair costs.Agreeing on what to compare can turn a disagreement into a shared decision.
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14. Elige la respuesta correcta.
¿Qué respuesta mantiene el objetivo común y respeta el límite de Luis?
Luis: I agree we need more practice, but I can't stay late on Fridays.
- Good, let's add Friday evening practice.
- So you think we already practice enough.
- Could we add practice on another day instead?
Luis está a favor de practicar más, pero no en el horario propuesto.
Show solution
- Could we add practice on another day instead?
No estar de acuerdo con una parte de un plan no significa rechazar su objetivo.
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15. Elige la respuesta correcta.
What caused the misunderstanding?
Dana: When you said “It's fine,” I thought you agreed to switch shifts.
Alex: I meant I understood your problem. I still can't work Saturday.- Alex changed an earlier promise to work Saturday.
- Dana took a sign of understanding as agreement.
- Dana thought Alex was the one asking to switch shifts.
Notice the different meanings they gave to “It's fine.”
Show solution
- Dana took a sign of understanding as agreement.
A clear answer such as “I understand, but I can't switch shifts” separates understanding from agreement.