If you encounter an issue or have questions about your account, Vocafy offers a built-in, asynchronous Support Desk (accessible at /support or via your profile dropdown).

How to create a support ticket

  1. Navigate to Support (/support).
  2. Enter a descriptive subject and describe your question or issue in detail.
  3. Attach a screenshot or image if relevant (up to 8 MB).
  4. Click Submit. You will receive an immediate confirmation acknowledging your ticket.

Tracking ticket progress & replies

Your support dashboard shows all your open and resolved conversations. You can monitor the ticket status in real time:

  • Open: Your ticket has been received and queued for review.
  • In Review: Our team is investigating the issue.
  • Waiting on You: Support has responded with follow-up questions.
  • Resolved: The solution has been provided.

You can reply directly within the ticket thread at any time to continue the conversation.