A technikai támogatás nyelvezete
Tanulj meg érthető, hasznos megfogalmazásokat az eszközproblémák bejelentéséhez, a tünetek leírásához és annak elmagyarázásához, hogy mikor lép fel hiba.
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Questions with solutions-
1. Válaszd ki a helyes választ.
You press your laptop's power button, but nothing happens. The screen stays dark. What can you tell tech support?
- My laptop won't turn off.
- My laptop won't turn on.
- My laptop keeps restarting.
Gondold át, mit próbálsz csináltatni a laptoppal.
Show solution
- My laptop won't turn on.
A “Won't turn on” azt jelenti, hogy az eszköz nem indul el, amikor megpróbálod bekapcsolni.
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2. Töltsd ki az üres helyet.
My phone has been plugged in for an hour, but the battery is still at 20%. It ___.
- is already fully charged
- is charging normally
- isn't charging
Az akkumulátor töltöttségi szintje nem nőtt.
Show solution
My phone has been plugged in for an hour, but the battery is still at 20%. It isn't charging.
Egy eszköz akkor is csatlakoztatva lehet, ha nem töltődik. Jelezd az ügyfélszolgálatnak, hogy változik-e az akkumulátor töltöttségi szintje.
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3. Töltsd ki az üres helyet.
The picture on my tablet is clear, but nothing moves or responds when I touch the screen. The screen is ___.
- frozen
- blurry
- dim
Ez egy olyan képernyőt ír le, amely már nem reagál, nem pedig egy nehezen látható képet.
Show solution
The picture on my tablet is clear, but nothing moves or responds when I touch the screen. The screen is frozen.
Az informatikai támogatásban a “frozen” azt jelenti, hogy valami lefagyott és nem reagál. Nem a hőmérsékletre utal.
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4. Válaszd ki a helyes választ.
A video plays normally on your phone. The volume is turned up, but you cannot hear anything at all. How can you describe the problem?
- The sound is too quiet.
- The sound cuts in and out.
- There is no sound.
You hear nothing at all, not quiet sound or sound that comes and goes.
Show solution
- There is no sound.
“No sound” describes complete silence. “Cuts in and out” means the sound repeatedly stops and returns.
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5. Töltsd ki az üres helyet.
My Wi-Fi connection ___ every few minutes. I have to connect again each time.
- slows down
- drops
- stays active
The connection ends; it does not just become slower.
Show solution
My Wi-Fi connection drops every few minutes. I have to connect again each time.
When a connection “drops,” it is lost. This word is useful for internet connections and phone calls.
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6. Válaszd ki a helyes választ.
Your printer prints the whole page. The letters have clear edges, but the ink is very light and difficult to see. How can you describe the result?
- The print is faded.
- The print is cut off.
- The print is smudged.
A probléma a nyomat halványsága, nem pedig a hiányzó vagy elmosódott betűk.
Show solution
- The print is faded.
A “Faded” halvány színt ír le. A “Smudged” olyan tintát ír le, amely szétkenődött, és elmosódottá tette a jeleket.
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7. Töltsd ki az üres helyet.
The camera app opens for a second, then disappears and returns me to the home screen. The app ___.
- opens by itself
- won't open at all
- closes by itself
Az alkalmazás elindul, de nem döntesz úgy, hogy kilépsz belőle.
Show solution
The camera app opens for a second, then disappears and returns me to the home screen. The app closes by itself.
Egy váratlanul bezáródó alkalmazásra illhet a “crashed” kifejezés. Akkor is hasznos leírni, amit látsz, ha nem ismered a szakkifejezést.
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8. Válaszd ki a helyes választ.
You reach the sign-in page and enter the password you have saved. The page says “Incorrect password.” How can you report the problem accurately?
- I can't find the sign-in page.
- It won't accept my password.
- I can't remember my password.
You have a password to enter, but the system rejects it.
Show solution
- It won't accept my password.
“Won't accept” reports the system's response without claiming that your password is definitely correct.
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9. Töltsd ki az üres helyet.
While I'm using my laptop, its fan sometimes clicks, then becomes quiet again. There is no clear pattern. The noise happens ___.
- from time to time
- without a break
- only when I turn the laptop on
A zaj időnként jelentkezik, majd megszűnik, nem pedig folyamatos.
Show solution
While I'm using my laptop, its fan sometimes clicks, then becomes quiet again. There is no clear pattern. The noise happens from time to time.
A “From time to time” jelentése: néha. Ha jelzed, milyen gyakran fordul elő egy probléma, az segít az ügyfélszolgálatnak megérteni azt.
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10. Válaszd ki a helyes választ.
Your headphones play sound when connected to your laptop, but not when connected to your phone. The phone's own speaker works normally. How can you describe your headphone problem?
- My phone doesn't play sound through its speaker.
- My headphones don't work with any device.
- My headphones work with my laptop but not with my phone.
Keep the difference between the two devices in your report.
Show solution
- My headphones work with my laptop but not with my phone.
Mentioning where an accessory works—and where it does not—helps support narrow down the problem.
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11. Töltsd ki az üres helyet.
Whenever I try to open my saved document, “File not found” appears on the screen. I get this ___ every time.
- password request
- error message
- success message
A szavak azt jelzik, hogy valami hiba történt.
Show solution
Whenever I try to open my saved document, “File not found” appears on the screen. I get this error message every time.
Add meg az ügyfélszolgálatnak a hibaüzenet pontos szövegét. A hasonlónak tűnő üzenetek eltérő problémákat írhatnak le.
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12. Válaszd ki a helyes választ.
You installed a system update. After that, your keyboard stopped working. You do not know what caused the problem. What can you tell support?
- My keyboard stopped working after the update.
- The update definitely damaged my keyboard.
- My keyboard had already stopped working before the update.
Számolj be az események sorrendjéről anélkül, hogy olyan okot adnál meg, amelyet nem tudsz igazolni.
Show solution
- My keyboard stopped working after the update.
Az “After the update” kifejezés azt jelzi, hogy mikor kezdődött a probléma. Nem állítja, hogy azt a frissítés okozta.
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13. Válaszd ki a helyes választ.
Restarting your router restores your internet connection, but the connection stops working again ten minutes later. How can you describe the effect of restarting?
- Restarting has no effect on the problem.
- Restarting fixes the problem completely.
- Restarting fixes the problem temporarily.
The improvement lasts for a short time, not forever.
Show solution
- Restarting fixes the problem temporarily.
“Temporarily” means for a limited time. A temporary fix helps you continue, but the original problem can return.
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14. Töltsd ki az üres helyet.
My keyboard responds, but not right away. Letters appear five seconds after I type them. There is a ___ between typing and seeing the letters.
- restart
- delay
- crash
A cselekvés a vártnál később történik meg, nem pedig teljesen meghiúsul.
Show solution
My keyboard responds, but not right away. Letters appear five seconds after I type them. There is a delay between typing and seeing the letters.
A “delay” azt jelenti, hogy várni kell, mielőtt valami megtörténik. Ha elmondod, mennyi ideig vársz, azzal hasznosabbá teszed a beszámolót.
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15. Válaszd ki a helyes választ.
Support asks, “Does this happen with every document?” Small documents display correctly. In every large document you open, the pictures are missing. What should you reply?
- It only happens with large documents, and it happens every time I open one.
- It happens with every document, whether it is small or large.
- It sometimes happens with small documents, but large documents display correctly.
Include both the kind of document and how often the problem occurs.
Show solution
- It only happens with large documents, and it happens every time I open one.
A precise condition, such as “every time I open a large document,” can help support reproduce the problem and investigate it.