Checking In and Solving Hotel Problems
Practice arriving at a hotel, asking about hotel services, and getting help with simple problems.
Preview
Questions with solutions-
1. Выберите правильный ответ.
You arrive at the hotel. You already have a reservation and want your room key. What do you say?
- I'd like to check in, please.
- I'd like to check out, please.
- I'd like to cancel my reservation, please.
Show solution
- I'd like to check in, please.
You check in when you arrive and check out when your stay ends.
-
2. Заполните пропуск.
The front desk asks for the last name on your reservation.
The reservation is ___ the name Lee.
- between
- under
- through
Show solution
The reservation is under the name Lee.
“Under the name” tells the staff which name to look for.
-
3. Выберите правильный ответ.
Which reply gives the receptionist what they asked for?
Receptionist: "May I see your ID, please?"
- Here is my room key.
- Here is my breakfast ticket.
- Here is my passport.
The receptionist needs something that shows who you are.
Show solution
- Here is my passport.
A passport is a form of ID. It shows your name and photo.
-
4. Расставьте слова по порядку.
You have heavy bags and need help carrying them to your room.
- help me
- Could you
- please?
- with my bags,
Show solution
Could you help me with my bags, please?
“Could you help me with...?” is a polite way to ask for help with something.
-
5. Заполните пропуск.
You need to go up to your room without using the stairs.
Where is the ___?
- restaurant
- front desk
- elevator
Show solution
Where is the elevator?
An elevator carries people between floors. “Elevator” is the usual American English word.
-
6. Прослушайте и введите ответ.
A receptionist gives you information about breakfast.
Show solution
- Breakfast is on the first floor.
In the United States, the first floor is usually the floor at street level.
-
7. Заполните пропуск.
You can see the hotel's Wi-Fi network, but you need the secret word to connect.
What is the Wi-Fi ___?
- price
- password
- address
Show solution
What is the Wi-Fi password?
A password may include letters and numbers. You usually need to enter it exactly.
-
8. Расставьте слова по порядку.
You want to know when you must leave your room on your last day.
- check-out?
- is
- What time
Show solution
What time is check-out?
If you need to leave later, ask the front desk before check-out time.
-
9. Выберите правильный ответ.
Your room is hot. You need help turning on the machine that cools it. What do you ask?
- Could you show me how to turn on the TV?
- Could you show me how to use the air conditioner?
- Could you show me how to open the safe?
Show solution
- Could you show me how to use the air conditioner?
“Show me how to” asks someone to explain or show the steps.
-
10. Заполните пропуск.
Your key card should let you into your room, but the door stays locked. You report the problem.
My key card doesn't ___ the door.
- lock
- close
- open
Show solution
My key card doesn't open the door.
The front desk can check your card and give you a new one if needed.
-
11. Расставьте слова по порядку.
The shower water stays cold, even after a few minutes. You tell the front desk.
- hot water
- in my room.
- no
- There is
Show solution
There is no hot water in my room.
Give your room number too, so the staff knows where to send help.
-
12. Выберите правильный ответ.
Loud music from the room next door is keeping you awake. You want the hotel to ask those guests to make the music quieter.
- Could you ask them to turn the music down?
- Could you ask them to start the music earlier?
- Could you ask them to leave the music on?
You want less noise, not a different start time.
Show solution
- Could you ask them to turn the music down?
“Turn the music down” means make it quieter, not stop it completely.
-
13. Выберите правильный ответ.
You asked for two towels. A staff member brings only one. You still need two in total. What do you say?
- Thank you. Could I have two more, please?
- Thank you. Could you take this one away, please?
- Thank you. Could I have one more, please?
You already have one towel.
Show solution
- Thank you. Could I have one more, please?
“One more” means one extra. With the towel you already have, that makes two.
-
14. Расставьте слова по порядку.
You are staying alone, but your room has two small beds. You want a room with one large bed.
- Is it
- rooms?
- possible
- to change
Show solution
Is it possible to change rooms?
The hotel may have another room available. Ask if there is an extra cost.
-
15. Выберите правильный ответ.
No other rooms are free tonight. Your heater is broken, but you are happy to stay in your room and wait for help. How do you reply?
Staff member: "We can send someone to fix the heater soon. Is that okay?"
- No, thanks. I'd like to leave the hotel.
- Yes, that's fine. I'll wait here.
- No, I'd like to move to another room tonight.
Show solution
- Yes, that's fine. I'll wait here.
“That's fine” shows that you accept a suggestion. “I'll wait here” makes your plan clear.